Guest Ambassador - Casual Part Time

Calgary Stampede

32d

About The Position

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees. As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive. The Guest Ambassador is a member of the guest experience team, responsible for delivering exceptional experience to everyone including guests, volunteers and employees, through support and delivery of guest service programs across the organization. The Guest Ambassador positions available are casual-part-time positions that will require the successful candidate to work flexible hours throughout the week. Scheduled hours may be 0 – 40 hours per week with no guarantee of hours based on the operational needs of the team.

Requirements

Excellent communication and interpersonal skills
Exceptional customer service skills

Nice To Haves

Intermediate computer skills considered an asset
Previous guest service work or extracurricular OR volunteer experience involving teamwork is preferred

Responsibilities

Deliver exceptional guest experience by proactively engaging with and assisting guests
Provide guests assistance with direction around Stampede Park
Promote a safe working environment.
Answer questions and assist guests in finding the information they require
Receive guest feedback, share information, resolve guest concerns
Be knowledgeable about year-round events along with the Calgary Stampede programming and services
Demonstrate creativity in finding solutions that put the needs of the guest first.
Assist and coordinate guest service programs for the organization.
Identify opportunities to continually improve through research, understanding and listening to our guests and our people.
Keeping service excellence top of mind in execution of event requirements.
Demonstrating emotional composure during fast paced and stressful situations.