Guest Ambassador (Top of the Rock - Rockefeller Center)

SPS North America • New York, NY

9d • Hybrid

About The Position

We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail. If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression. Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

Requirements

• Strong communication and interpersonal skills
• A service-oriented mindset with a professional demeanor
• Ability to stay organized and responsive in a fast-paced setting
• A friendly and approachable presence
• Flexibility to work outdoors, evenings, weekends, and holidays
• Fluency in English; additional languages are a plus
• Experience in hospitality or customer-facing roles preferred
• Background in guest engagement, entertainment, or high-touch service environments is a plus
• Ability to stand and walk for extended periods
• Ability to lift 10–20 lbs. as needed

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide information and answer questions clearly and confidently.
• Guide guests through the start of their experience and offer directions as needed.
• Address guest inquiries and resolve concerns efficiently.
• Share relevant updates on events, programming, and offerings.
• Communicate with team members to ensure smooth service flow.
• Share guest feedback with management.
• Support team needs and adapts to changing priorities.
• Follow safety procedures to ensure a secure environment for guests and staff.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed