Shift Lead (The Rink at Rockefeller)

SPS North America • New York, NY

3d • $22 - $24 • Onsite

About The Position

SPS is seeking reliable, proactive, and guest-focused Shift Leads to support daily operations at The Rink at Rockefeller Center. This hands-on leadership role serves as an on-shift resource for team members and an extension of management, helping ensure every shift runs smoothly, safely, and efficiently.

Requirements

• Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience preferred
• Confident communicator who can provide clear direction and support to a team
• Proactive, dependable, organized, and solutions-oriented
• Strong judgment and ability to remain calm during high-volume periods
• Comfortable working in a fast-paced, highly guest-facing environment
• Willing and able to work across all areas of Rink operations
• Weekend, holiday, early-morning, and late-night availability required
• Ability to stand and walk for extended periods throughout the shift
• Ability to bend, kneel, reach, push, pull, and carry as needed
• Ability to regularly lift up to 15 lbs.
• Comfortable working indoors and outdoors in cold temperatures, rain, snow, and wind
• Comfortable working on or near the ice

Nice To Haves

• Ice rink or skating experience is a plus, but not required

Responsibilities

• Lead by example and deliver warm, genuine hospitality
• Assist with training and coaching team members across Rink operations
• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness
• Monitor guest flow, safety, cleanliness, capacity, and service standards
• Provide direction and support to staff throughout the shift
• Resolve routine guest and operational issues and escalate when appropriate
• Communicate closely with the Manager on Duty and other team members
• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed
• Anticipate needs and take initiative to keep operations running smoothly

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed