Guard/Welcome Agent

United State Cold Storage Inc / USCS•Warsaw, NC

12h•Onsite

About The Position

The Guard/Welcome Agent is responsible for providing assistance to the Shipping/Receiving Clerks. This role involves accurately reporting on trailers at the site and assisting carriers with site entry and exit. The position requires attention to detail to ensure complete and accurate work, with a moderate understanding of general job aspects. The role operates under the close direction of senior personnel.

Requirements

Must have computer experience
Ability to perform, but not limited to the following tasks, ability to de-escalate situations, enter into the computer the correct information to confirm
Must be able to fill out bill of lading and be familiar with various forms that are used and required by the major freight carriers
Bend and lift as much as 50 lbs. on a regular basis
Lift up to 70lbs with assistance on an occasional basis
Stand and walk for extended periods of time
Use hands to handle objects, tools, or controls
Be able to speak and hear for safety and productivity
Use scanners, tablets, radio, phones, and other warehouse machinery
Ability to lift overhead
Have acceptable and/or correctable vision
Work outdoors in varying temperatures and weather
Personal interaction and communication required to and from other people is extremely high
Good arithmetic and reading skills
Understand and follow verbal instruction, written instruction and company policies
A self-starter that can work independently and coordinate with others
Work in a fast-paced environment with the ability to manage stress and productivity guidelines
Ability to deescalate abrasive situations

Nice To Haves

High School Degree preferred
1 to 3 years preferred experience
Excellent communication skills, written and oral
PC, leadership and planning skills helpful
Experience with warehouse paperwork preferred
Experience with customer service preferred
Security: 1 year (Preferred)

Responsibilities

Check in and out all professional drivers
Direct visitors and professional drivers to various parts of grounds or buildings
Professionally and courteously communicate with drivers and team members
Ensure all paperwork is accurate and completed in full
Place driver’s license information and/or seal numbers in the system
Report the condition of the trailers at the time of arrival and departure
Accurately report the temperature of all trailers
Verify seal numbers on trailers entering and leaving facility
Assist Shipping/Receiving Clerks in their daily duties and responsibilities
Follow company policies, guidelines and work instructions
Ensure the yard management program is accurately updated
Work with other USCS staff to get drivers to and from doors
Always maintain a professional manner in appearance and communications
Participate in staff and/or customer meetings if required
Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems
Identify and record any issues relating to product, processes and/or quality
Initiate, recommend, or provide solutions through appropriate channels
Verify the implementation of solutions
Follow posted security procedures at all times while on the campus
Participate in Safety and Educational Training