GTM Technical Onboarding Program Manager

OpenAI • San Francisco, CA

4d • $226,000 - $251,000 • Onsite

About The Position

The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp. OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability. You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement. Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.

Requirements

• 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role
• Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations
• Experience working directly with customers on complex, deeply technical SaaS platforms is required
• Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations
• Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams
• Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios
• Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders
• Strong program management, facilitation, and written and verbal communication skills
• Willingness to work in-office in San Francisco

Nice To Haves

• Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred
• Direct experience working with AI/ML products or platforms is preferred
• Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus
• Familiarity with instructional design principles or adult learning is a plus
• Experience leading subject-matter expert programs or designing technical assessments and certifications

Responsibilities

• Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles
• Define learning outcomes and readiness standards in partnership with technical GTM leaders
• Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior
• Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios
• Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness
• Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve
• Coach subject-matter experts and facilitators to teach technical content clearly and effectively
• Establish repeatable content-governance and reinforcement systems that scale across roles and regions
• Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency

Benefits

• OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
• Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
• We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed