GTM Systems Manager
About The Position
As the GTM Systems Manager, your charter is to ensure operational excellence and optimal user experiences for our GTM systems, including our conversation intelligence platform (Gong), across the revenue organization. This role will bridge business needs and technical execution, documenting requirements for larger platform enhancements, triaging support requests through Slack and ticketing channels, and partnering with IT stakeholders on more complex cross-platform technical implementations. You will be the organizational driver in executing on the platform roadmap and collaborating cross-functionally with the Field, GTM Operations, and Enablement teams to maintain platform health, drive user adoption, and continuously optimize Gong to support evolving GTM processes and business objectives. This position is an individual contributor role reporting to the VP of Revenue Operations.
Requirements
- 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems roles within B2B SaaS
- 3+ years in a senior or leadership role owning revenue systems strategy
- Deep hands-on experience with CRM platforms (e.g., Salesforce) and modern SaaS revenue stacks
- Strong understanding of SaaS metrics, subscription billing, and revenue recognition concepts
- Proven ability to lead complex, cross-functional system initiatives
- Excellent communication skills with the ability to influence both technical and non-technical stakeholders
Nice To Haves
- Experience in developer-focused, infrastructure, or open-source companies
- Familiarity with product-led growth, usage-based pricing, or hybrid monetization models
- Experience scaling systems from growth-stage to enterprise-scale organizations
- Comfort working in high-growth, ambiguous environments
Responsibilities
- Define and own the end-to-end revenue systems strategy aligned with company growth, product-led motions, and enterprise expansion
- Design scalable system architectures that support multi-product, multi-pricing, and global GTM models
- Serve as the long-term owner of systems roadmap, balancing speed, scalability, and maintainability
- Own core revenue systems including (but not limited to): CRM, CPQ, billing/subscription management, marketing automation, customer data platforms, support tools, and data/BI layers
- Support vendor evaluations and proofs of concept for new applications
- Lead system implementations, migrations, and optimizations from discovery through rollout
- Ensure systems are reliable, well-documented, secure, and auditable
- Design and deploy AI/LLM-powered agentic workflows for revenue operations and GTM teams
- Partner closely with Sales, Marketing, Customer Success, Finance, Product, and Data teams to translate business needs into system capabilities
- Enable efficient lead-to-cash, quote-to-cash, and renewals/expansion workflows
- Support product-led growth and usage-based or hybrid monetization models
- Ensure data integrity, attribution accuracy, and consistent definitions across teams
- Build and maintain reporting frameworks for pipeline, bookings, ARR, churn, expansion, and forecasting
- Build, mentor, and lead a high-performing Revenue Systems / Revenue Operations Systems team
- Set best practices for system change management, testing, and release processes
- Manage vendors, consultants, and system integrators as needed
Benefits
- Medical, dental & vision
- FSA, HSA, and/or Dependent Care FSA
- 401(k) with match
- Paid vacation time off
- Sick and safe time off
- 10 company holidays
- 3 floating holidays
- Paid parental leave
- Life + AD&D insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Volunteer days
- Annual year-end + 2 summer "Dimming of the Lights"
- Annual company offsite
- Employee referral program
- RRSP match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
