GTM Support Specialist

Autodesk•Denver, CO

1d•Hybrid

About The Position

The GTM Specialist’s role is to support the sales organization through Sales Enablement and Change Management Services by providing fast and reliable access to knowledge on sales processes, programs, and productivity tools, assisting with day-to-day questions and issue resolution, and delivering training and learning content.

Requirements

BA, BS, or equivalent experience
3+ years sales/support or similar experience
Excellent interpersonal and communication skills, including writing and presenting
Highly organized with a proven ability to get the job done
Dedicated to service and customer-orientated
Strong work ethic and quality standards
Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams
Detail-oriented, multitasker, comfortable in a fluid, ever-changing environment

Responsibilities

Be a key contact for Sales to resolve issues arising from daily work and suggest training to cover knowledge gaps
Respond to and resolve internal inquiries about applicable business systems and operations
Provide onboarding support for new Sales hires.
Work with Sales Managers to identify training needs and tools
Support procurement setup questions from Sales, Solution Providers, and Customers
Deliver effective presentations to a variety of audiences
Drive adoption of tools and continuously solicit feedback for improvement
Act as a change agent for critical organizational transitions. Drive positive change essential for the success of the function
Work with key stakeholders to initiate actions that effectively support and improve business systems, tools, and processes
Extensive understanding of Autodesk processes, policies, and tools
Effectively deliver presentations and training in person and remotely to maximize material retention
Able to thrive in an environment of constant change
The ability to be reactive and proactive to meet the needs of the business
Embrace a philosophy of transferring knowledge
Customer-focused (sales advocate)
Seek cultural perspectives and welcome diversity
Leverage reporting and data for solution recommendation (ability to influence with data)
Demonstrated ability to collaborate with various groups within Autodesk
Desire to review processes and drive optimization and innovation
Manage information from multiple parallel work streams and integrate key details into our standard processes