GTM Strategy & Operations

Sierra • San Francisco, CA

3d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• 4–6+ years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations
• Strong analytical skills, with experience building models and working with large datasets to drive decision-making
• Proven ability to own and execute complex operational processes with high attention to detail and accuracy
• Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
• High level of judgment and discretion, particularly when managing and communicating changes that impact sales teams
• Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment

Nice To Haves

• SQL experience
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Experience with territory planning, account segmentation, or quota design
• Previous startup or high-growth operational experience

Responsibilities

• Own Sierra’s territory strategy and operations end-to-end, including: Territory Strategy: Design and continuously refine sales territories to align with company priorities, growth goals, and coverage models across segments
• Territory Operations: Own the bi-weekly territory carve process, including account allocation, rebalancing, and ensuring data accuracy across systems
• Analytics & Insights: Analyze territory performance, develop data-driven frameworks for account prioritization, and proactively identify opportunities to improve efficiency and seller productivity
• Stakeholder Management & Communication: Partner closely with Sales, RevOps, and leadership to align on territory decisions
• Communicate territory changes clearly and thoughtfully, particularly in high-impact or sensitive situations
• Serve as a trusted front-line partner to sales leadership, balancing business needs with strong stakeholder empathy
• Identify and drive improvements to territory planning processes to increase scalability, transparency, and operational rigor
• Serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed