GTM Operations Analyst

Lightspeed Commerce, Inc.•Montreal, QC

5d•Onsite

About The Position

We are seeking a GTM Operations Analyst to support the execution of key Hardware commercial initiatives across global markets, based in Montreal. This role sits within the broader Go-To-Market Operations function and focuses on bringing structure, consistency, and visibility to new and evolving hardware programs. This is an execution-focused role suited for someone who thrives in structured operational work, enjoys working through ambiguity, and takes ownership of end-to-end workflows in a fast-moving environment.

Requirements

~3–5 years of experience in Operations, GTM Ops, BizOps, Revenue Operations, or a similar analytical/operational role
Strong organizational skills and exceptional attention to detail
Comfort working with data in Excel (sorting, filtering, basic formulas)
Ability to follow structured processes while operating in an evolving environment
Clear communicator with strong cross-functional collaboration skills
Proactive mindset with the ability to manage recurring responsibilities independently
Fluency in English as a working language is required

Nice To Haves

French is considered an asset
Familiarity with Salesforce or CRM systems
Experience in billing, payments, SaaS, or transaction-based business models
Experience supporting new process rollouts or operational scaling initiatives

Responsibilities

Supporting process build & documentation: Assisting in developing operational documentation, including process flows and standard operating procedures (SOPs), for new hardware-related GTM initiatives. Translating business requirements into clear, executable workflows. Identifying gaps, edge cases, or dependencies in early-stage processes.
Owning manual process execution: Executing recurring operational tasks tied to hardware initiatives (e.g., data identification, eligibility reviews, tracking actions, billing triggers). Pulling and filtering data from internal systems to identify relevant customer cohorts. Supporting communication workflows across cross-functional stakeholders. Ensuring accuracy and consistency during pilot and early rollout phases.
Tracking performance & maintaining visibility: Monitoring key operational metrics such as billing activity, adoption signals, and process compliance. Maintaining tracking files and dashboards using Excel and internal reporting tools. Flagging discrepancies, trends, and issues for stakeholder review.
Supporting transition to automation: Maintaining manual processes while system enhancements are being developed. Providing operational feedback to help shape automation and system improvements. Supporting QA and testing during process transitions.
Cross-functional collaboration: Partnering closely with GTM Ops, Finance, Billing, AR, and Sales teams. Coordinating issue resolution and ensuring smooth execution across functions. Escalating risks, blockers, or process gaps when needed.

Benefits

Genuine career opportunities in a company that’s creating new jobs every day
Opportunity to make a difference; help build and scale the operational backbone of key business initiatives
Work in a team big enough for growth but lean enough to make a real impact
Exposure to global, high-impact go-to-market initiatives
Opportunities to learn and expand your skill set
Become a valued part of the diverse and inclusive Lightspeed family
Lightspeed equity scheme (we are all owners)
Flexible paid time off policy
Extended healthcare benefits
Health and wellness benefit
Paid leave and support for new parents
Mental health platform and coaching services
Volunteer day