GTM Engineer, Retention & Growth

LearnUpon • Salt Lake City, UT

1d • Hybrid

About The Position

LearnUpon LMS helps organizations train their employees, customers, and members. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more. Our Go-To-Market (GTM) Systems team is the architectural heartbeat of our growth strategy. While traditional operations focus on maintaining the status quo, this team is responsible for building the automated future of our customer success and expansion motion. You will be a founding member of this function and will report to the Head of Revenue Operations, working closely with Customer Success, Account Management, and Product. Your mission is to eliminate the "reactivity" of account management by building a sophisticated, AI-driven Customer Health & Expansion engine that allows our team to focus entirely on deepening relationships rather than managing spreadsheets.

Requirements

• 6+ years in SaaS, with at least 2 years specifically focused on GTM automation, RevOps architecture, or CS Ops.
• Systems Thinking: The ability to look at complex customer journeys and visualize the automated architecture required to reduce friction from onboarding to renewal.
• Automation Mastery: Deep expertise in workflow orchestration tools (e.g., n8n, Make, Zapier, or Tray.io) and customer data platforms.
• CRM & CS Tool Expertise: Advanced knowledge of Salesforce architecture and familiarity with CS platforms (e.g., Planhat, Gainsight, ChurnZero, etc).
• AI/LLM Familiarity: Practical experience using LLMs (Gemini, OpenAI, Anthropic) for sentiment analysis, automated account summaries, and personalized expansion messaging.
• Retention Acumen: A strong understanding of post-sales metrics, specifically NDR (Net Dollar Retention), GRR (Gross Retention Rate), and LTV (Lifetime Value).

Nice To Haves

• Experience building with AI agent frameworks.
• Prior experience in a "Founding GTM Engineer" or "RevOps Architect" role at a high-growth SaaS company.
• Familiarity with SQL and data visualization tools (Tableau/Looker) to build "Live ROI" dashboards for your automations.
• Strong understanding of outbound prospecting and Business Development (BD) best practices, with a focus on translating high-quality account identification methods into scalable automation.

Responsibilities

• Architecting the Expansion Engine: Design and build an automated system that captures internal adoption signals (product usage drops, seat utilization, feature engagement) and transforms them into proactive outreach tasks for Account Managers.
• Churn Defense Orchestration: Implement "agentic" workflows—AI agents that can autonomously monitor account health, flag "at-risk" behaviors, and draft personalized "get-back-on-track" playbooks for the CS team.
• Lifecycle Automation: Audit and revamp our post-sales technology. You will move us away from manual renewal tracking toward a seamless, automated platform where renewals, upsells, and cross-sells flow through a predefined, data-driven lifecycle.
• CS & AM Partnership: Work directly with Customer Success and Account Management leaders to identify manual bottlenecks in the renewal process and engineer automated solutions that serve their day-to-day needs.
• Revenue Governance & Scaling: Ensure the "plumbing" of our retention motion is robust and scalable, ensuring 100% data integrity between our Product Analytics and our CRM.
• Continuous Innovation: Stay at the forefront of the AI landscape, experimenting with new ways to use LLMs to summarize account health, analyze NPS sentiment, and predict expansion readiness before a human even spots the trend.
• Act as a force multiplier for leadership, managing the end-to-end execution of emerging projects through diligent meeting management, stakeholder follow-ups, and data tracking.

Benefits

• Competitive salary and company ESOP.
• 25 days’ PTO + 1 annual company wellness day off.
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents
• Up to 4 weeks’ per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees