GTM Engineer - CX
About The Position
We're looking for someone to focus on elevating our post-sale workflows; building automations that help prevent churn and identify expansion opportunities. You'll sit at the intersection of GTM Engineering and the CX org, partnering closely with Product Support and Growth Strategy to turn customer data into proactive, measurable action. Strong candidates will be builders who with a strong understanding of the CX org motion: how GSMs, CSMs, and support teams operate and what data they need to be effective. You will operate with high agency but ground yourself in what your stakeholders need to be successful.
Requirements
- At least 6-10 years working in a combination of RevOps, GTM Engineering or other similar applied technical discipline
- At least 3 years in RevOps/Sales Ops or GTM Engineering or equivalent
- Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems including hands on experience with CS tooling such as Gainsight, Vitally, or ChurnZero
- Proven ability to build and problem solve with methods incorporating Python, JavaScript, SQL, or TypeScript; we pull our own data on this team
- Track record of deploying and building AI-powered internal tools, automations, or agentic workflows
- Experience using data warehouses, BI tools, or event-driven systems
- Executive presence -- you communicate concisely and confidently even about technical topics with non technical people while simultaneously communicating business requirements to technical audiences
- Proven ability to operate effectively in ambiguous and fluid hypergrowth environments -- you not only embrace change bur drive it
Nice To Haves
- Experience building in Clay as a primary workflow or enrichment layer is not required but is highly preferred (successful candidates with no experience in Clay will show increasing proficiency throughout the interview process)
- Bonus points for experience in analytics engineering, data science and /or programming languages
Responsibilities
- Build and own post-sale workflow automations like health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers
- Partner closely with Growth Strategy and Product Support to translate business needs into automation requirements and iterate based on feedback
- Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations
- Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and act as a practitioner evangelist of Clay infrastructure and GTM Engineering
- Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
- Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
- Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack
- Measure performance, adoption, and business impact of what you build, then improve it over time
- Act as an internal thought partner on the future of AI-native GTM systems
Benefits
- All employees can work for free with world-class coaches who specialize in creativity, management, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
