GTM & Deployment Lead

Felicity•New York, NY

About The Position

Felicity puts AI in the hands of business teams. Business teams today are forced to navigate messy, manual processes across fragmented systems - jumping between tools, copying data, and relying on tribal knowledge. Most AI solutions target developers, which means the people who understand these processes best don’t have the right tools to improve them. At Felicity, we’re building a platform that lets business teams turn these processes into structured, reliable systems. With a no-code editor, users can capture complex business logic, connect to external systems, and create custom AI agents for their work. A robust workflow engine then runs those processes reliably at scale, with the control and consistency real operations require. We started in healthcare, where these challenges are especially acute, and it remains a core part of our business. As we grow, we’re expanding to support teams across sectors facing similar operational complexity. We’ve raised $5.75M from top investors including Accel, XYZ, and Afore, and have built an exceptional team across engineering and go-to-market. We’re hiring a GTM & Deployment Lead to own the full lifecycle of customer engagement, from initial outreach and sales through converting pilots into enterprise contracts. This is not a traditional marketing or RevOps role. You will work directly with customers to close deals, run pilots, and use the Felicity platform to solve their hardest problems. This role sits at the intersection of sales, implementation, and product. You’ll win deals start-to-finish, prove value quickly, and turn early customers into repeatable success stories. You’ll work directly with the founders, engineering team, and our customers to define how Felicity is built and deployed.

Requirements

3–6 years in: Consulting (operations, implementation, or digital transformation), or A customer-facing role at a SaaS company (solutions, onboarding, or similar)
Experience working with business processes and systems
CRMs, ERPs, internal operations tools, automation platforms, etc.
Structured thinker: you can take messy workflows and make them actionable
High ownership: you drive deals and deployments forward without waiting for direction
Execution-oriented: you’re comfortable getting into the details and making things work
Strong communicator: you can build trust and communicate clearly with product users and executives
Basic technical fluency: you’re comfortable working with tools and systems (no coding required)