GTBD Product Manager, Associate

Sumitomo Mitsui Banking Corporation•New York, NY

4d•$85,000 - $115,000•Hybrid

About The Position

The GTBD Product Manager, Associate supports cash management products and services offered by SMBC AD and the Global Transaction Banking Department. The role responds to day-to-day queries from clients, GTBD colleagues, vendors, and internal functional partners, and helps develop, test, and implement product features and services across SMBC’s cash management suite. It monitors transaction and service activity, captures metrics, and prepares reporting for senior management in the Americas Division and Head Office in Tokyo. The position develops end-to-end product knowledge, coordinates with internal stakeholders to resolve issues, tracks relevant industry, regulatory, and technology developments, and serves as a subject matter expert and contact for product information and queries. The role supports product development across online portal, Direct Transmission, and SWIFT channels. It translates business requests into requirements or use cases, supports testing and implementation of changes across applications, tracks issues and projects, maintains product metrics, and monitors post-delivery usage and transaction volumes. It also coordinates stakeholders and meetings to advance program deliverables, identifies business opportunities and efficiencies, and communicates project status, feedback, and plans to management and partners. The position requires financial-services experience and strong business analysis, data analysis, communication, organization, and problem-solving skills. Familiarity with transaction banking, cash management, payment processing, SDLC activities, and systems enhancement work is relevant. The role follows SMBC’s hybrid workforce model, with employees expected to live within a reasonable commuting distance of their office; the specific schedule is discussed during interviews.

Requirements

At least 3–5 years of relevant experience in the financial services industry.
Knowledge of transaction banking, cash management, and/or payment processing.
Ability to work with large amounts of data, reformat and analyze it, and prepare informational reporting.
Business analysis skills, including defining problems or process-improvement opportunities, analyzing options, and proposing solutions.
Experience supporting system enhancements by documenting business requirements, liaising with Technology partners, and executing User Acceptance Test scripts.
Ability to adapt to changing priorities, pivot to critical-path tasks, and multitask while maintaining attention to detail.
Working knowledge of the MS Office suite and SharePoint.
Ability to work comfortably with diverse cultures globally.
Strong communication, organizational, project-tracking, and stakeholder-engagement skills.

Nice To Haves

Familiarity with payment channels such as Fedwire and CHIPS, and with SWIFT messaging.
Experience or familiarity with SDLC activities and Agile and Waterfall methodologies.
Understanding of Tableau or Power BI and Confluence.
Transaction banking and/or payment-processing knowledge.

Responsibilities

Support new product development across transaction banking delivery channels, including online portal, Direct Transmission, and SWIFT.
Work with GTBD colleagues, external vendors, and functional partners including Information Technology, Settlement Operations, Compliance, and Legal.
Create and maintain metrics for cash management products.
Translate business requests into business requirements or use cases, conduct testing, and implement systematic changes across multiple applications.
Provide ongoing support for day-to-day queries, issue tracking, project management, and internal reporting.
Liaise with subject matter experts and data owners throughout the organization.
Coordinate and facilitate meetings as needed to drive program deliverables.
Monitor post-delivery usage and transaction volumes and identify potential issues.
Seek opportunities to improve the business through dialogue with team members and stakeholders.
Act as a liaison to promote coordination and awareness of overarching objectives.
Identify business opportunities and efficiencies, socialize requirements with IT teams, and brief management on current- and future-state plans.
Respond to queries promptly and appropriately, and build relationships with internal and external stakeholders.
Analyze large data sets and transactions to synthesize and communicate business activity.
Track and report project delivery and systems development activities, keeping management and stakeholders informed of status.
Gather stakeholder input on deliverables and timelines, summarize feedback, and highlight key takeaways for management review.
Stay current on industry, regulatory, and technology developments affecting cash management and payment activities.