GT1 AMS CDM manager

HP • All Cities, VT

1d • Onsite

About The Position

This role is responsible for managing executive customer relationships, driving customer satisfaction and strategic growth, and leading tactical projects. The role contributes to methodologies, shapes organizational direction with expertise, and escalates issues while ensuring compliance to policies. The role drives partnerships, investigations, and talent management across functions with strong leadership. The role is responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.

Requirements

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.

Nice To Haves

• NA

Responsibilities

• Manages and fosters executive customer relationships for strategic accounts, serving as a trusted advisor and strong boardroom participant.
• Drives customer satisfaction, and strategic growth plans, aligning resources for optimized talent and expertise.
• Contributes strategically to the Account delivery management global methodology ensuring accommodation of current and future business requirements.
• Influences organizational direction with deep technical and business expertise, implements effective methodologies, and ensures knowledge management.
• Escalates significant issues and provides solutions, achieving compliance, diversity, and HR goals.
• Identifies, initiates, and leads tactical projects to assist the function in accomplishing business goals.
• Drives strategic partnerships and contributes to compelling business case development to demonstrate high value of the organization’s delivery solutions.
• Conducts thorough investigation, analysis, and formulation of senior management recommendations regarding strategic operational matters.
• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
• Drives talent management, employee selection, succession planning, performance management, compensation management, employee development and coaching in career development, and operational management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager