GSOC Supervisor in Dallas Metro / Plano

Marksman Security LLC•Plano, TX

2d•Onsite

About The Position

Marksman Security is seeking a GSOC Supervisor in the Dallas Metro/Plano Area. This role involves leading and managing the Global Security Operations Center (GSOC), overseeing daily operations, monitoring threats, and leading a team of security operators. The ideal candidate will have strong decision-making skills, a passion for operational smoothness, and experience in security operations, law enforcement, or crisis management. Marksman Security is a nationally recognized Top Workplace known for its customized approach to security services and a culture of excellence.

Requirements

Experience in security operations, law enforcement, or crisis management
Leadership skills – ability to make quick, high-stakes decisions
Tech-savvy – Familiarity with surveillance, access control, and reporting tools
Clear communication – Ability to coordinate with teams and stakeholders
Calm under pressure – Think fast, act smart, and keep operations seamless
3–5 years of experience in security operations, law enforcement communications center, emergency response, or a related field.
Prior experience in a Global Security Operations Center (GSOC) or Security Operations Center (SOC) environment is highly desirable.
2-3 years of supervisory or leadership experience in a security-related role.
Knowledge of risk assessment, crisis management, and emergency response protocols.
Proficiency in security monitoring systems, access control, and surveillance technologies (e.g., CCTV, intrusion detection, and alarm systems).
Strong team management and leadership abilities to oversee GSOC/SOC personnel.
Excellent decision-making and problem-solving skills, especially under pressure.
Strong verbal and written communication skills to coordinate with stakeholders, law enforcement, and executive leadership.
Ability to develop training programs, conduct security drills, and educate staff on security protocols.
Experience in incident management and crisis response coordination.
Ability to create and enforce standard operating procedures (SOPs) for security operations.
Strong report writing and documentation skills for security incidents and compliance audits.
Proficiency in using Microsoft Office Suite, security software, and reporting tools.
Ability to type 55-65 WPM

Nice To Haves

Prior experience in a Global Security Operations Center (GSOC) or Security Operations Center (SOC) environment is highly desirable.

Responsibilities

Oversee day-to-day operations of the Global Security Operations Center (GSOC)
Monitor and assess real-time security threats, incidents, and emerging risks
Lead and develop a team of security operators to maintain a proactive security posture
Coordinate emergency response efforts and communicate effectively with key stakeholders
Implement and enhance security protocols, leveraging the latest technology
Supervise GSOC Officers – Manage, train, and provide guidance to GSOC personnel to ensure efficient operations.
Schedule & Assign Tasks – Oversee shift scheduling, workload distribution, and task assignments to maintain 24/7 security coverage.
Quality Control – Ensure all reports, logs, and security responses meet organizational standards.
Communication & Coordination – Serve as a key point of contact between the GSOC, internal departments, law enforcement, emergency responders, and contract security management/security management.
System Maintenance & Upgrades – Work with IT teams to maintain and enhance security technologies, including video surveillance, access control, and monitoring tools. Informs (without delay) the security manager and security management of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
Process Optimization – Continuously improve security protocols, response strategies, and risk mitigation procedures.
Training & Drills – Conduct initial GSOC Officer training, security awareness training, emergency drills, and simulation exercises to prepare staff for real-world scenarios.