GSOC Intelligence & Operations Supervisor

Securitas Security Services•Sunnyvale, CA

19h•$42 - $45•Onsite

About The Position

The GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions. Operating in a 24/7 mission-critical environment, the Supervisor acts as a tactical coordinator for security operations during their shift—balancing operational duties with personnel oversight, quality control, and communication with internal stakeholders. This role requires a high level of situational awareness, sound decision-making under pressure, and a commitment to maintaining high service delivery standards. The Supervisor ensures adherence to Standard Operating Procedures (SOPs) and supports the GSOC Intelligence & Operations Manager in achieving operational goals across global security operations. This position is located at a client site in Sunnyvale, CA.

Requirements

3–5 years of experience in a GSOC, security operations center, or similar security environment.
Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.
Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.
Strong communication skills—both written and verbal—with the ability to convey information to technical and non-technical audiences.
Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).
High level of organization, attention to detail, and ability to multitask in high-pressure environments.
California Security Guard license.

Nice To Haves

Associate or bachelor’s degree in Criminal Justice, Emergency Management, Homeland Security, or related field—or equivalent relevant experience.
Experience managing, mentoring or training team members.
Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures.
Knowledge of international threat environments and geopolitical risk analysis.
CPR/AED/First Aid Training Certification preferred.

Responsibilities

Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.
Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.
Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.
Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.
Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.
Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.
Maintain real-time visibility on global events that may impact LinkedIn’s personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.
Coordinate response activities with on-site security personnel, first responders, or law enforcement when required.
Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.
Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.
Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.
Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.