GSOC Supervisor

New York Life•New York, NY

4d•$81,000 - $115,500•Onsite

About The Position

The GSOC Supervisor provides shift-level leadership within New York Life’s 24/7 Global Security Operations Center (GSOC) and oversees the Analysts assigned to their shift. In this role, Supervisors direct daily GSOC operations, provide guidance on external events and physical-security incidents, review Analyst communications and intelligence products, and ensure appropriate response, escalation, and documentation. GSOC Supervisors coordinate the GSOC’s response during significant incidents and crisis-management events, support emergency communications, and provide timely updates to responding teams and leadership. Through these responsibilities, the GSOC helps protect New York Life’s employees, facilities, and business operations worldwide. Supervisors work assigned shifts within a 24/7 schedule, including day, evening, overnight, weekend, and holiday coverage. This is a physical-security operations, intelligence, and supervisory role, not a cybersecurity position.

Requirements

Bachelor’s degree in a relevant field, such as criminal justice, intelligence studies, emergency management, or homeland security, or an equivalent combination of education, training, and work experience preferred
3-5 years of experience in security operations, emergency communications or dispatch, intelligence, corporate security, or a similar 24/7 monitoring environment
Strong written and verbal communication skills, with the ability to synthesize information into clear, concise incident communications and briefings and provide timely guidance to GSOC Analysts and stakeholders.
Ability to assess incomplete or evolving information, exercise sound judgment, provide direction to GSOC Analysts, and escalate incidents in a fast-paced environment
Familiarity with, or ability to learn, incident-management frameworks, intelligence systems, case-management tools, access-control and video-management systems, and escalation procedures
Working knowledge of physical security, geopolitical risk, and technology or operational disruptions that may affect employee safety, facilities, or business operations, including the ability to evaluate source credibility
Working knowledge of open-source intelligence (OSINT) techniques and social media platforms used for threat research, incident monitoring and situational awareness purposes
Ability to work assigned shifts within a 24/7 schedule, including day, evening, overnight, weekend, and holiday coverage, and extended hours during significant incidents or crisis periods. Must remain on duty until properly relieved
Strong attention to detail and effective organizational, prioritization, and multitasking skills
Ability to maintain confidentiality and handle sensitive security and employee information appropriately
Ability to work independently and collaboratively, provide direction to others, and remain professional and composed during high-pressure situations
Proficiency with Microsoft 365 applications and web-based platforms, with the ability to learn specialized security and intelligence systems

Responsibilities

Lead assigned shift operations to ensure GSOC responsibilities, standard operating procedures, and escalation protocols are consistently followed
Support the onboarding, training, and ongoing development of GSOC Analysts and assist with the development and review of GSOC standard operating procedures
Review Analyst communications, reports, and other intelligence products for accuracy, relevance, and appropriate content prior to dissemination
Oversee monitoring and analysis of geopolitical, security, and other external events that may affect New York Life employees, executive travel, company events, facilities, or business operations, and ensure appropriate escalation and response
Oversee physical-security system monitoring and provide guidance on alarms, suspicious activity, and other events requiring assessment
Oversee the response to building security incidents, provide directions to GSOC Analysts, and ensure appropriate escalation of events affecting employee safety or office operations
Coordinate the GSOC’s crisis-management response, including incident escalations, emergency communications, and timely updates to responding teams and leadership
Support GSOC shift scheduling and ensure adequate staffing coverage, including coordinating PTO, call-outs, schedule changes, and other staffing needs
Ensure incidents, actions taken, and follow-up activity are accurately documented in the case management system and that relevant information is communicated during shift turnover