GSOC Supervisor (Global Security Operations Center)

DSI Security Services•Bethlehem, PA

2d•Onsite

About The Position

DSI is growing and hiring a GSOC supervisor in Bethlehem, PA. Join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees. As a GSOC (Global Security Operations Center) supervisor, you will monitor global security systems, collect and communicate critical information, and coordinate responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. This position requires strong situational awareness, attention to detail, sound judgment, and the ability to communicate clearly in a fast-paced operations center.

Requirements

Minimum 18 years of age
High school diploma or equivalent
Working knowledge of CCURE 9000 and VICTOR CCTV systems
Proficiency with Microsoft Office products, including Teams, Word, and Excel
Strong attention to detail and situational awareness
Ability to evaluate information, prioritize incidents, and follow established escalation procedures
Ability to multitask and remain focused for extended periods
Excellent verbal and written communication skills
Ability to prepare accurate, clear, and concise incident reports and operational logs
Reliable transportation and means of communication
Must successfully pass all pre-employment screenings

Nice To Haves

Prior security, dispatch, monitoring, emergency communications, GSOC, SOC, or control room experience preferred
Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems preferred

Responsibilities

Train contract GSOC Operator staff to Guardian SOPs and policies.
Support the GSCO manager with contingent GSOC operators.
Monitor, collect, assess, and report critical information related to global and regional incidents that may impact client personnel, locations, operations, or assets.
Maintain global situational awareness of client locations and countries where client third-party vendors operate.
Answer and manage calls received through the client’s security office phone line.
Coordinate routine dispatch activities and communicate assignments to appropriate security personnel.
Review incoming video alarm notifications and respond in accordance with established procedures.
Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
Utilize CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
Dispatch security personnel, site representatives, management, or emergency services as appropriate.
Document security events, actions taken, notifications, and outcomes accurately and thoroughly.
Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity.
Complete daily shift checklists, pass-down log entries, and incident reports as directed.
Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
Protect confidential, sensitive, and proprietary security information.
Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
Participate in required training and comply with DSI safety procedures and manuals.
Perform other duties assigned by supervisors related to security, safety, and GSOC operations.