GSOC Senior Analyst

HiveWatch•Los Angeles, CA

1d•$76,000 - $85,000•Onsite

About The Position

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

Requirements

Minimum 4+ years of experience in a security operations center, intelligence analysis, emergency management, or a related role
At least 2 years of experience leading, supervising, or managing a shift or team preferred
Demonstrated experience directing operational staff during critical incidents
Sound judgment on staffing, personnel, client risk, and incident response
Experience preparing and reviewing intelligence products for senior leaders
Strong written and verbal communication skills across various platforms (email, Slack, phone, etc.)
Ability to coach junior team members and produce concise reports from verbal or written sources
Must be willing to learn unfamiliar technical systems
Strong customer service and interpersonal skills, especially during times of crisis
Must have a reliable means of communication (e.g., email, cell phone)
Must have a reliable means of transportation (public or private)
Must be willing to sign a confidentiality agreement and maintain confidentiality at all times
Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

Responsibilities

Manage the on-duty GSOC shift, direct the work of its Operators and Analysts, and serve as the escalation point for operational and security decisions
Assign and prioritize monitoring, intelligence, reporting, dispatch, and incident-response work across the shift
Adjust staffing, break schedules, and work assignments based on client risk and operational demand
Monitor team performance, attendance, response quality, and compliance with HiveWatch and client requirements
Conduct performance evaluations and provide documented coaching, including coaching on written and verbal communications
Issue first-level corrective action in coordination with the GSOC Supervisor and Human Resources
Develop, lead, and conduct training for GSOC members
Lead shift briefings, debriefings, and post-incident reviews
Remain responsible for the shift’s performance while performing any hands-on work
Make recommendations on hiring, promotion, compensation, discipline, and termination for team members
Identify training needs and assess whether team members have met required competencies
Review and approve complex or high-impact intelligence assessments before release to clients
Conduct organized triage analysis, prioritize, and make decisions under stress, and advise and direct GSOC Operators and Analysts on complex and urgent situations
Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from incidents and crisis events that may impact our clients, including their personnel, property, business operations, or brand
Advise client security leadership during critical incidents
Direct and oversee position-related projects to evaluate and improve GSOC operations, analytical methods, and systems
Review and approve Analyst recommendations on recurring threats, operational weaknesses, and process gaps identified in incident and alert data
Evaluate and approve proposed changes to escalation criteria, reporting formats, response protocols, and standard operating procedures
Assess the effectiveness of GSOC training programs and direct updates to intelligence assessment and analytical writing curricula
Review client guard staffing assessments prepared by Analysts and make final procurement and assignment recommendations to leadership
Provide operational GSOC coverage which may include monitoring access control alerts and video feeds, answering calls, dispatching or notifying security officers and maintenance, and liaising with emergency 911 centers
Conduct organized triage analysis, prioritize, and make decisions under stress
Maintain concise records of communications, events, and the basis for analytical conclusions
Represent and display the HiveWatch core principles of customer service and professionalism
Communicate and disseminate information to key partners through established communication vehicles and best practices
Maintain composure during critical incidents and emergencies
Comply with all HiveWatch rules and guidelines, including safety rules and guidelines, and maintain strict confidentiality