GSOC Operations Analyst

Autodesk•Denver, CO

6d•$45,000 - $81,070•Onsite

About The Position

The GSOC (Global Security Operations Center) Operations Analyst is the foundational operational role within Autodesk's Global Security Operations Center. This position is accountable for the continuous, disciplined execution of shift-level monitoring responsibilities, the core function on which all GSOC capability depends. The Analyst operates within established procedures and response protocols, executing defined workflows across physical security technology platforms, responding to system-generated events, and producing accurate documentation for every incident handled. This role operates under the direct supervision of the Lead Analyst on shift and receives structured guidance from the GSOC Manager. The Analyst is not expected to devise operational strategy or independently manage complex or multi-party incidents; rather, they are expected to execute reliably, escalate appropriately, and develop technical and procedural fluency at pace. Proficiency at this level means the Analyst can be trusted to own any standard alarm, access event, or documentation task without requiring real-time oversight for routine situations.

Requirements

1–3 years of experience in security operations, law enforcement, military service, or a directly related field
Demonstrated familiarity with physical security technologies, including surveillance systems, access control platforms, and incident management tools
Strong procedural discipline: ability to follow complex SOPs accurately and consistently under pressure
Effective written and verbal communication skills; ability to produce clear, factual incident reports
Ability to sustain focused monitoring and attention during extended shifts in a 24/7 operational environment
Willingness to work rotating shifts including nights, weekends, and holidays as operationally required
Collaborative team orientation; able to support shift team effectively in a fast-moving environment
Ability to work well autonomously

Nice To Haves

Prior experience in the Tech industry preferred
Exposure to OSINT tools, security intelligence sources, or threat monitoring platforms is an advantage

Responsibilities

Maintain continuous, attentive monitoring of all GSOC platforms during assigned shift, including access control, CCTV, visitor management, alarm management, and case management systems
Review system dashboards, event queues, and monitoring feeds at defined intervals; identify anomalies, system faults, or behavioral patterns that warrant review
Verify alarm authenticity before response escalation; distinguish nuisance alarms from credible events using established triage criteria
Confirm camera coverage and system health at shift start; log and escalate any observed hardware or software faults to the appropriate technical team
Respond to security alarms, access control violations, duress activations, and other system-generated events in strict accordance with GSOC response protocols
Execute the initial phases of emergency response procedures including contacting on-site responders, coordinating with emergency services, and relaying situational updates under Lead Analyst guidance
Track incident status in real time during active events; provide accurate, concise updates to the shift Lead Analyst at defined intervals
Support multi-event response by managing lower-priority incidents or communications tasks while the Lead Analyst coordinates a primary response
Conduct post-incident documentation immediately following event resolution; capture all key facts, timeline details, parties involved, and actions taken
Process standard badge and physical access requests for employees, contractors, and visitors in compliance with access control policies and approval workflows
Verify requestor identity and authorization before activating or modifying credentials; flag requests that fall outside standard parameters for Lead Analyst review
Manage visitor management system entries, including host verification, badge issuance, and departure logging
Audit temporary access grants at end of authorized period; escalate any unresolved or expired credentials to the Lead Analyst
Monitor assigned open-source intelligence (OSINT) feeds, threat alert subscriptions, and news sources at the start of each shift; log any items relevant to Autodesk locations or personnel
Compile and submit shift intelligence summaries for Lead Analyst review; flag items requiring immediate escalation
Maintain working familiarity with active travel advisories, regional security conditions, and known threats affecting company operations
Produce accurate, timely incident reports for all events handled during shift; ensure records meet GSOC documentation standards for completeness, clarity, and chronological accuracy
Maintain the shift log with a running record of all activities, contacts, access requests, and system events throughout the shift
Complete end-of-shift handover notes and verbally brief the incoming shift team on open items, ongoing incidents, and system anomalies
Support data quality by correcting records identified as incomplete or inaccurate prior to shift close
Operate all GSOC platforms including surveillance, access control, case management, and mass notification systems in accordance with operational guidelines
Execute mass notification and emergency communication workflows under Lead Analyst or GSOC Manager direction during incidents affecting employee safety
Follow established procedures for system restarts, failover actions, and escalation to technical support when platform issues arise