GSOC Senior Analyst

HiveWatch•El Segundo, CA

About The Position

The GSOC Senior Analyst manages an on-duty shift team supporting multiple clients in diverse locations in a 24/7 Global Security Operations Center. The role oversees staffing, work assignments, performance, training, escalation decisions, and service quality, and serves as the primary escalation point for Operators and Analysts. In the absence of GSOC Supervisors, the Senior Analyst assumes full supervisory authority and serves as the shift’s senior decision-maker, exercising independent judgment in response to security events and immediate threats to health and safety. The Senior Analyst reviews high-level intelligence analysis and leads the shift’s response to emergencies, including analytical, technical, and advisory support for essential operational services. The team uses the HiveWatch GSOC Operating System and internal tooling, physical security technologies, OSINT intelligence and notification platforms, and analytic requests. Operational coverage may include monitoring access-control alerts and video feeds, answering calls, dispatching or notifying security officers and maintenance, and liaising with emergency 911 centers. The role also supports client security leadership during critical incidents, oversees improvements to GSOC operations and analytical methods, and maintains concise records of communications, events, and analytical conclusions. This is a salaried, exempt position. The annual salary range is $76,000 to $85,000, and the position is eligible to participate in HiveWatch’s Equity Incentive Plan.

Requirements

At least 4 years of experience in a security operations center, intelligence analysis, emergency management, or a related role.
Demonstrated experience directing operational staff during critical incidents.
Sound judgment concerning staffing, personnel, client risk, and incident response.
Experience preparing and reviewing intelligence products for senior leaders.
Strong written and verbal communication skills across platforms such as email, Slack, and phone.
Ability to coach junior team members and produce concise reports from verbal or written sources.
Willingness to learn unfamiliar technical systems.
Strong customer service and interpersonal skills, especially during times of crisis.
Reliable means of communication, such as email and a cell phone.
Reliable means of transportation, public or private.
Willingness to sign a confidentiality agreement and maintain confidentiality at all times.
Ability to pass a background check and drug screen after a conditional employment offer.
Ability to sit or stand in place for extended periods and perform significant computer and screen viewing.
No personal belongings, including electronics, may be kept with the employee while on shift; secure storage is provided onsite.

Nice To Haves

At least 2 years of experience leading, supervising, or managing a shift or team is preferred.

Responsibilities

Manage the on-duty GSOC shift and direct Operators’ and Analysts’ work, serving as the escalation point for operational and security decisions.
Assign and prioritize monitoring, intelligence, reporting, dispatch, and incident-response work across the shift.
Adjust staffing, break schedules, and work assignments in response to client risk and operational demand.
Monitor team performance, attendance, response quality, and compliance with HiveWatch and client requirements.
Conduct performance evaluations and documented coaching, including coaching on written and verbal communications.
Issue first-level corrective action in coordination with the GSOC Supervisor and Human Resources.
Develop, lead, and conduct training for GSOC members; identify training needs and assess required competencies.
Lead shift briefings, debriefings, and post-incident reviews, and remain responsible for shift performance while performing hands-on work.
Make recommendations on team hiring, promotion, compensation, discipline, and termination.
Review and approve complex or high-impact intelligence assessments before release to clients.
Conduct and direct triage analysis, prioritize under stress, and advise Operators and Analysts on complex and urgent situations.
Work with HiveWatch and client leadership teams to prepare for, respond to, and recover from incidents and crises affecting personnel, property, operations, or brand.
Advise client security leadership during critical incidents.
Direct and oversee projects to evaluate and improve GSOC operations, analytical methods, and systems.
Review and approve Analyst recommendations concerning recurring threats, operational weaknesses, and process gaps identified in incident and alert data.
Evaluate and approve proposed changes to escalation criteria, reporting formats, response protocols, and standard operating procedures.
Assess GSOC training effectiveness and direct updates to intelligence assessment and analytical writing curricula.
Review client guard staffing assessments prepared by Analysts and make final procurement and assignment recommendations to leadership.
Provide operational GSOC coverage, which may include monitoring access-control alerts and video feeds, answering calls, dispatching or notifying security officers and maintenance, and liaising with emergency 911 centers.
Maintain concise records of communications, events, and the basis for analytical conclusions.
Represent HiveWatch’s core principles of customer service and professionalism; communicate and disseminate information to key partners using established channels and best practices.
Maintain composure during critical incidents and emergencies, comply with company rules and safety guidelines, and maintain strict confidentiality.