GSOC Analyst

HiveWatch•El Segundo, CA

About The Position

The GSOC Analyst works in HiveWatch’s Global Security Operations Center, proactively supporting multiple clients across diverse locations with emergency and non-emergency security programs. The role uses security technologies, intelligence sources, and internal tools to triage incoming calls and events, dispatch or notify responders, and provide event-driven notifications. GSOC services operate 24 hours a day, 7 days a week. During emergencies, the GSOC directs and coordinates assistance for clients by providing analysis, technical and advisory support, escalating security events, and serving as a central communications intake point for managing and reducing immediate threats to health and safety. The Analyst also researches and evaluates open-source intelligence and emerging threats, assesses potential client impact, recommends responses, and helps prepare threat assessments, intelligence reports, executive briefs, and trend summaries. The role requires professionalism, sound judgment, clear communication, confidentiality, and composure during critical incidents.

Requirements

At least 2 years of experience in a security operations center, intelligence analysis, threat assessment, corporate security, emergency management, or a related role.
Demonstrated experience analyzing security intelligence and preparing written assessments or reports for decision-makers.
Ability to exercise sound independent judgment on time-sensitive matters with significant client impact.
Strong written and verbal communication skills across platforms such as email, Slack, and phone.
Ability to produce concise reports and recommendations from verbal or written sources.
Willingness to learn unfamiliar technical systems.
Strong customer service and interpersonal skills, especially during times of crisis.
Reliable means of communication, such as email or a cell phone.
Reliable means of transportation, public or private.
Willingness to sign a confidentiality agreement and maintain confidentiality at all times.
Ability to pass a background check and drug screen after extension of a conditional employment offer.

Responsibilities

Provide operational GSOC coverage, which may include monitoring access-control alerts and video feeds, answering calls, dispatching or notifying security officers and maintenance, and liaising with emergency 911 centers.
Triage and analyze events, set priorities, and make decisions under stress.
Maintain concise records of communications, events, and the basis for analytical conclusions.
Research and evaluate OSINT, travel alerts, security incidents, and emerging threats across multiple software platforms and intelligence sources.
Assess the credibility, relevance, severity, and likely client impact of incoming intelligence, including incomplete or conflicting information.
Determine whether intelligence warrants escalation, client notification, continued monitoring, or no further action.
Compare possible courses of action and recommend responses to HiveWatch and client leadership teams.
Partner with the HiveWatch Intelligence Program to prepare threat assessments, intelligence reports, executive briefs, and periodic trend summaries for client security leadership.
Collaborate with HiveWatch and client leadership teams to prepare for, respond to, and recover from incidents and crisis events that may affect clients’ personnel, property, business operations, or brand.
Represent HiveWatch’s core principles of customer service and professionalism.
Communicate and disseminate information to key partners through established communication vehicles and best practices.
Maintain composure during critical incidents and emergencies.
Comply with HiveWatch rules and guidelines, including safety rules, and maintain strict confidentiality.