GSOC Analyst

INTER-CON SECURITY SYSTEMS INC•Warren, MI

1d•$31 - $31•Onsite

About The Position

Inter-Con Security Systems, Inc. is seeking qualified professionals to join our team as GSOC Analysts supporting a Global Security Operations Center in Warren, Michigan. The GSOC Analyst provides continuous real-time monitoring, event intake, dispatch, and incident support for a complex enterprise security program supporting a large, geographically dispersed footprint. Analysts evaluate information from multiple technology platforms, follow established response playbooks, coordinate resources, and document incidents from initial notification through resolution. This is a full-time position paying $31.25 per hour within a 24/7/365 security operation. Open availability is preferred, as schedules may include days, nights, weekends, holidays, and overtime based on business needs.

Requirements

High school diploma or GED required
1+ year of experience preferred in a security operations center, emergency communications center, dispatch environment, command center, public safety setting, corporate security operation, or comparable high-volume monitoring function
Experience monitoring and responding to alarms, video, access-control events, emergency calls, or similar technology-driven inputs preferred
Ability to rapidly assess information, follow decision trees and playbooks, manage multiple active events, and escalate appropriately
Strong keyboarding, data-entry, telephone, radio, and professional written-communication skills
Working knowledge of access control, CCTV/video management, alarm monitoring, mass notification, and incident/case-management platforms preferred
Valid Michigan guard card or registration, as required for the assignment
Current First Aid and CPR certification, or ability to obtain and maintain certification before assignment
Ability to successfully complete required background screening and drug and alcohol testing
Ability to read, write, and speak English fluently and produce clear, concise, and accurate incident reports
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint as relevant to the position
Ability to maintain confidentiality and exercise sound judgment with sensitive information
Ability to work within a 24/7/365 operation, including days, nights, weekends, holidays, and overtime as business needs require
Ability to complete ongoing training and required comprehension and retention testing

Responsibilities

Monitor alarms, CCTV and video systems, access-control activity, intercoms, emergency calls, mass-notification systems, and other digital security signals
Receive, validate, prioritize, and document security, life-safety, fire, facilities, and business-continuity events
Dispatch security personnel and other designated resources
Maintain communication with responders and provide timely updates until incidents are stabilized and closed
Follow established escalation paths, response playbooks, and notification procedures
Coordinate emergency and non-emergency workflows across multiple locations
Operate access-control, video-management, alarm-monitoring, incident-management, mass-notification, and communication platforms
Perform first-line troubleshooting and appropriately escalate technology issues
Produce accurate shift logs, incident reports, notifications, summaries, metrics, and trend data
Maintain situational awareness while managing multiple active events and competing priorities
Protect sensitive and confidential information
Participate in drills, tabletop exercises, quality reviews, training activities, and after-action discussions
Maintain clear and professional communication with security personnel, emergency responders, leadership, and other stakeholders
Follow all applicable post orders, SOPs, emergency protocols, escalation paths, and client policies