GSOC Analyst EPICenter

Ulta Beauty, Inc.•Bolingbrook, IL

1d•Onsite

About The Position

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today! The Global Security Operations Center Analyst, EPICenter is responsible for the monitoring, triage, analysis, and support of internal/external enterprise impacting escalations to the Enterprise Protection & Intelligence Center (Corporate based Global Security Operations Center). The GSOC Analyst is also responsible for accurately ascertaining the scope of the escalation on the first contact through the provision of consistent, in-policy support to the stakeholder - and own follow-up communication for any next steps to assist with resolution. This role builds outstanding relationships with stakeholders by providing expert insights and advice through the resourcing and execution of an appropriate EPICenter response workflows. The GSOC Analyst works collaboratively with stakeholders by utilizing analytical proficiency and influencing skills to identify and provide solutions that protect our assets, associates, guest experience and Ulta Beauty brand. In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

Requirements

Associates degree or equivalent experience
Minimum of 1 year of experience in Asset Protection, Security, Crisis Management, Customer Service or related function.
Requires experience utilizing PC software including Microsoft Word, Excel, and PowerPoint
Expertise in reviewing multiple datapoints, via web tools/intelligence software
Solid working knowledge of current Asset Protection technology (MS Office, Burglar Alarms, Networks, BI, CCTV, case management software, exception-based reporting etc.)
Possesses solid business acumen, judgement and the highest ethical character
Proven ability to make good decisions under pressure
Must have strong planning, organization, collaboration, and decision-making skills
Must have the ability to compile and analyze data across multiple data systems and/or corporate business partners in a logical sequence of information
Must have ability to communicate information both verbally and in writing in a concise, detailed, and accurate fashion within a call center or security operations center environment.
Must be able to multi-task, and prioritize time sensitive deadlines

Nice To Haves

Prior call center or security operations experience a plus
As part of the onboarding process, the successful candidate will be required to pass a technical operational training assessment through satisfactory practical application of the training curriculum and demonstrate the level of knowledge required to meet the core job responsibilities as a GSOC Analyst.

Responsibilities

Initial triage and response for enterprise impacting escalations to the EPICenter.
Identify and utilize the correct internal resources for monitoring and responding to escalations and threat/risk intelligence.
Remotely monitor Ulta Beauty assets and respond to systemic escalated risks.
Effectively demonstrate and utilize operational competencies as it relates to the Everbridge platform
Provide the appropriate level of insight and risk analysis to stakeholders through a mix of outbound phone, email contact channels and internal tracking mechanisms.
Lead in the communication of real-time intelligence to respective stakeholders during qualified incidents.
Ownership of EPICenter communication and documentation for applicable post care incident workflows
Partner and provide support to the EPICenter Operations Manager on elevated or complex issues
Support and document incidents and investigations as assigned.
Meet assigned quality metrics, service level and performance goals.