Growth Strategist, Enterprise (Customer Success)

Clay Labs • New York, NY

6d

About The Position

Clay's mission is to help organizations turn any growth idea into reality, viewing growth as a creative practice rather than a formula. They assist thousands of customers, including Anthropic, Notion, Google, and Ramp, in going to market with unique data, signals, and AI research. The company raised a $100M Series C in 2025, crossed $100M in revenue, and announced a second employee tender offer in 2026 at a $5B valuation, also launching a community equity round. Clay boasts a community of over 11,000 customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k Slack members. The company fosters a unique culture with team members having diverse interests outside of work and offers free access to world-class coaches. As an Enterprise Growth Strategist at Clay, you will partner with fast-growing SaaS companies like Intercom, Verkada, and Anthropic to define, scale, and expand their Clay strategy. This involves working directly with senior Go-To-Market (GTM) leaders to map growth priorities, translate them into actionable Clay use cases, expand Clay into new teams and workflows, and shape the roadmap of both their GTM engine and Clay itself. In this role, you act as a strategic business partner, trusted advisor, and internal product voice, rather than just a customer support role.

Requirements

• Strategic, product-minded thinking: You don’t just solve today’s problem: you see around corners, help customers envision what’s next, and connect their roadmap to ours.
• Deep GTM fluency: You’ve lived in B2B SaaS and can speak the language of revops, sales, and marketing leaders.
• Customer obsession with business savvy: You’ve worked directly with customers (not just managed accounts) and you know how to build trust, challenge thinking, and deliver impact.
• Builder DNA: You thrive in ambiguity, love creating structure where none exists, and get energy from designing processes and teams from 0 → 1.
• Passion for Clay: You believe in our mission and are excited to evangelize Clay as if it were your own product.

Nice To Haves

• Bonus if you’ve held an in-house GTM operator role.

Responsibilities

• Onboard with velocity & vision: Guide customers to their first “aha” moment in Clay, ensuring fast time-to-value while positioning Clay as a long-term strategic lever.
• Be a growth partner: Act as an extension of our customers’ GTM teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors.
• Drive ongoing adoption & expansion: Continuously identify opportunities for Clay across sales, revops, marketing, and CX, expanding Clay’s footprint within the org.
• Shape renewal outcomes: By driving outsized value, ensure every customer sees Clay as indispensable, leading to strong renewals and multi-team expansions.
• Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Clay.
• Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future Enterprise customers.

Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more.
• Second employee tender offer in 9 months at a new $5B valuation.
• Community equity round, for our customers, agency partners, and club members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed