Customer Success Manager, Enterprise

Zoom

2d • $105,500 - $224,100 • Hybrid

About The Position

You will partner with enterprise customers to maximize their return of investment and drive revenue growth. You will build strategic relationships, guide adoption, and identify expansion opportunities. Shaping the customer success function in a fast-growing AI platform category, developing deep technical fluency in our product and its AI-embedded workflows along the way.

Requirements

• Demonstrate 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
• Manage retention and growth metrics (Gross Revenue Retention/Net Revenue Retention) through high-inspect customer engagement
• Communicate complex concepts clearly to technical and non-technical audiences in written and verbal formats
• Deliver presentations effectively to end-users, executives, and large groups
• Apply consultative problem-solving skills to drive customer success and business outcomes
• Understand SaaS products and business models, with experience in Revenue Operations (RevOps) (sought after)
• Use Salesforce and other CRM or go-to-market systems
• Bring equivalent practical experience in enterprise customer management or strategic account planning
• Bring working familiarity with AI-assisted workflows, agentic tooling, or data automation, and genuine curiosity about where this space is heading

Responsibilities

• Building and maintaining strategic multi-threaded relationships with enterprise stakeholders and executives, including RevOps leads and Go To Market engineers, to support their business goals
• Driving measurable customer outcomes by tracking KPIs, guiding platform adoption, ensuring return on investment realization, including outcomes unlocked by our MCP and CLI capabilities as customers mature
• Partner with Account Management to drive contract renewals, negotiations, and expansion opportunities by aligning customer needs with product capabilities and connecting adoption to executive-level business metrics with product capabilities
• Delivering tailored training, best practices, and strategic advisory to enable customer success and product adoption
• Developing expertise in data modeling, integrations, platform configuration, serving as each customer's most knowledgeable resource, fielding Tier 1–2 technical questions independently, partnering with CS Engineering on complex escalations
• Collaborating with Sales, Product, Marketing, and Support teams to create seamless customer experiences and inform product development

Benefits

• award-winning workplace culture
• commitment to delivering happiness
• benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed