Enterprise Customer Success Manager
Otter•Los Angeles, CA
•$122,000 - $143,000•Onsite
About The Position
As an Enterprise Customer Success Manager, you’ll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech.
Requirements
- 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
- Proven success managing complex, high-value customer relationships at the enterprise level.
- Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.
- Exceptional communication, stakeholder management, and relationship-building skills.
- Data-driven mindset with the ability to translate metrics into business impact.
- Experience navigating product conversations and influencing cross-functional teams.
Responsibilities
- Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts — focused on retention, expansion, and profitability.
- Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time.
- Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions.
- Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity.
- Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value.
- Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls.
- Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
