Growth Program Manager

Presbyterian Healthcare Services

1d•Onsite

About The Position

Build Your Career. Make a Difference. We are seeking a skilled Growth Program Manager. The Senior Program Manager, Growth & Strategic Initiatives is responsible for leading and coordinating complex, cross-functional programs that support Presbyterian Healthcare Services’ growth strategy. This role manages a diverse portfolio of initiatives, including technical implementations, ambulatory clinic development, and service line expansions, while also providing direct support to the Chief Growth Officer (CGO) and strategy team on priority strategic projects. This position requires strong program management discipline, comfort operating across clinical, technical, and operational environments, and the ability to translate strategy into executable plans and executive-ready materials. This role will report to the Director of Planning & Business Development and will collaborate across the CGO leadership team and our executive cross functional stakeholders.

Requirements

Bachelor’s degree required; Master’s degree (MBA, MHA, or similar) preferred
7+ years of experience in program or project management, preferably in healthcare, consulting, technology, or growth-focused roles
Demonstrated experience managing both technical initiatives and operational or facilities-based projects
Exceptional organizational, communication, and stakeholder management skills
Advanced proficiency in PowerPoint and executive-level presentation development
Ability to operate effectively in ambiguity and manage multiple priorities simultaneously
Strong understanding of program management methodologies (Agile, Scrum, Waterfall, hybrid).
Proven ability to lead cross functional teams and influence without direct authority.
Excellent communication, executive level reporting, and stakeholder management skills.
Strong analytical, problem solving, and prioritization abilities.

Nice To Haves

Strong understanding of healthcare operations, ambulatory care, or service line development preferred
Demonstrated experience delivering programs such as: CRM (Salesforce, Dynamics, HubSpot, etc.) implementations
Enterprise integrations or system modernization
Data and analytics platform deployments
PMP, PgMP, or PMI ACP certification.
Background working in high growth environments or leading transformation initiatives.
Experience with vendor management, RFPs, SOWs, and third party solution delivery.

Responsibilities

Ensures alignment across the enterprise, to include, as appropriate, technology, delivery system, health plan, finance, human resources, risk management, and other key stakeholders.
Drives structured execution, risk management, and stakeholder communication from initiation through sustainment.
Success requires strong expertise in program management, system implementation, and the ability to translate strategic business needs into actionable technical plans.
Program Leadership & Delivery: Lead end to end program delivery for enterprise initiatives including technical programs and other growth strategies such as the building of new ambulatory sites and service line expansions.
Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas.
Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners
Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies
Facilitate decision-making by preparing clear analyses, options, and recommendations
Ambulatory clinic planning, development, and opening
Service line expansion initiatives across clinical and operational domains
Track progress, manage issues, and ensure delivery against scope, timeline, and budget
Technical Execution & Architecture Alignment: Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards.
Translate business requirements into clear technical deliverables, sprint plans, and integration specifications.
Oversee vendor coordination, SOWs, and solution delivery expectations.
Ensure alignment between technical solutions and operational workflows
Stakeholder Communication & Change Management: Own communication plans, steering committee updates, executive summaries, and status reporting.
Manage expectations and decision making across diverse stakeholder groups.
Support change management activities including training, documentation, and user adoption planning.
Identify opportunities to improve market share, competitive positioning, and consumer experience.
Risk, Issue, and Dependency Management: Identify risks early, develop mitigation plans, and escalate critical blockers as needed.
Coordinate dependencies across technology teams, external vendors, and business units.
Ensure compliance with security, data governance, and regulatory requirements.
Operationalization & Post Launch Support: Transition projects to operational teams with clear support models, SLAs, and process handoffs.
Monitor adoption, performance trends, and continuous improvement opportunities.
Support long term optimization of implemented systems and clinical service lines expansions and clinics as appropriate.
Strategic & Executive Support: Act as a strategic thought partner to the Chief Growth Officer on priority initiatives
Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for the Executive Leadership Team, Board, and external audiences
Assist with synthesizing complex information into clear, concise narratives for senior leadership
Provide ad hoc support on high-priority strategic projects as needed