Program Management Manager (Lead) - Growth Lab - Email

Google Operations Center•US-REMOTE-IL, IL

10d•$168,000 - $189,000•Onsite

About The Position

The US Program Management Lead is the strategic anchor for the Marketing Program Management (MPM) function. In this leadership role, you are responsible for the governance of the "front-end" of the campaign lifecycle—including marketing intake, requirement gathering, and activation strategy. You will lead a high-performing organization of Marketing Program Management Managers across the US, serving as the primary bridge between Google’s Marketing teams and the global offshore production engine. As a Lead of Marketing Program Management Managers, you provide the essential governance layer required to manage high-volume project pipelines, resource capacity, and executive-level stakeholder relationships. Your mission is to move the program management function from "order taking" to "strategic partnership," ensuring that every marketing request is technically sound, strategically aligned, and ready for flawless global execution.

Requirements

10+ years of overall experience in managing teams, coordinating projects across multiple organizations/global functional teams with at least 6-8 years in email marketing
Deep Domain Expertise in Marketing Automation: Comprehensive understanding of the technical requirements needed for global campaign execution (e.g., audience signals, dynamic content logic, and deliverability governance)
MarTech Proficiency: Familiarity with enterprise marketing tools (e.g., Salesforce Marketing Cloud, Marketo)
Expert Stakeholder Management: Proven track record of managing and influencing executive-level stakeholders (Directors/VPs) within a highly matrixed global organization
Strategic Pipeline Oversight: Demonstrated ability to manage high-volume project intake and resource capacity planning across multiple business units
Business Acumen: Experience in managing operational metrics, capacity alignment, and driving "Business Excellence" initiatives (SOPs, certifications, and process innovation etc)

Responsibilities

Establish and oversee the governance framework for US-based MPMs.
Lead high-level business reviews (WBRs, MBRs, QBRs) with Google Marketing stakeholders to communicate performance, surface risks, and plan for future growth.
Formally manage, coach, and develop a team of MPMs. Foster a culture that emphasizes technical marketing expertise, proactive roadblock removal, and stakeholder management.
Own the end-to-end intake process. Ensure that marketing requirements are gathered with precision and that the project pipeline is balanced against global capacity. Act as the final authority on project prioritization and scope creep.
Ensure that the "handoff" from US Program Management to Offshore Production is seamless, standardized, and high-quality as needed.
Analyze operating data and project statistics to identify bottlenecks in the campaign lifecycle. Drive the redesign of intake infrastructure to increase scalability and automate manual requirement-gathering procedures.
Act as escalation point for US-based Marketing leads. Influence marketing strategy by providing data-backed insights into campaign performance, system behavior, and delivery feasibility.
Lead the talent strategy for the US MPM team, ensuring robust training, certifications, and a clear career growth trajectory for team members.