Growth Product Manager

Allswell•San Francisco, CA

22h

About The Position

Allswell is building the leading mental health company for the LGBTQ+ community. Affirming, high-quality care is still hard to find and harder to afford, and we are fixing that with a specialized clinical model, technology that makes our clinicians more effective, and insurance coverage that puts real care within reach. The clinical outcomes are strong, and the growth is fast. Since launching, we have served hundreds of clients across Maryland, Virginia, and Washington, DC, in-network with Medicaid and major commercial plans in all three. 79% of clients report reduced depression, and 72% report reduced anxiety after 60 or more days of care. We are expanding our services and footprint quickly, and building the team to match. Backed by leading healthcare and impact investors, we have the runway to do it right. About the role As Allswell's Growth Product Manager, you'll report directly to our CTO and own the product experiences that turn patient and provider demand into facilitated care. On the patient side, you’ll own the journey from ad impression to attending the first session. You’ll make it easy for the right patient to understand what we offer, figure out their insurance coverage, complete intake, find the right therapist, and get a session on the calendar. On the therapist side, you’ll own the experience that takes a therapist from signing up to being ready for their first patient. That includes credentialing, insurance enrollment, licensing, compliance, and scheduling availability. This is a high-ownership role at the intersection of product, growth, and operations. You’ll identify the biggest constraints in the system, figure out what’s causing them, build solutions, and measure whether those solutions actually help more people get into care.

Requirements

4+ years of product management experience, ideally with significant ownership of a growth or acquisition funnel and measurable revenue or customer impact
Extremely analytical: you can move fluidly between a funnel, a cohort analysis, an experiment, and the underlying product system
Strong product judgment: you know when to optimize an existing flow and when the system underneath it needs to change
Comfortable owning ambiguous problems end-to-end, from identifying the constraint to shipping the solution and measuring the result
Excellent communicator who can work effectively across engineering, marketing, clinical, and operations teams
Bachelor's degree required

Nice To Haves

Advanced degree a plus
Experience building growth at a consumer, marketplace, healthcare, or other operationally complex company
Experience connecting advertising spend to downstream revenue, activation, or customer outcomes rather than optimizing to top-of-funnel metrics alone
Experience building 0-to-1 product and operating without a playbook
A deep curiosity about both sides of the marketplace: what patients need to get into care and what therapists need to become productive and successful
A passion for transforming how LGBTQ+ people access affirming, insurance-covered mental health care

Responsibilities

Own the end-to-end patient intake experience from landing to booked first session, including landing pages, onboarding and intake flows, insurance eligibility UX, therapist discovery and matching, and scheduling. Make it effortless for the right patient to understand their coverage and get on a calendar.
Build the therapist onboarding experience, including the portal and flows that take a therapist from sign-up to first-patient-ready, spanning credentialing, insurance enrollment, licensing, compliance, and scheduling availability.
Design the systems that connect newly activated therapist capacity with patient demand, and find where capacity or patients get stuck before care happens.
Instrument the funnel so you can see where patients and therapists drop off, run experiments to improve those flows, and measure whether changes actually lead to more booked care.