Growth Manager I/II (Account Manager), Boston

SpotHero • Boston, MA

1d • $57,760 - $83,000 • Hybrid

About The Position

A Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles.

Requirements

• Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management
• Proven consultative sales solution skills with a unique ability to understand client needs
• Strong networking skills with the ability to travel and meet with clients in person locally

Nice To Haves

• CRM Experience, Salesforce preferred
• BI Tool Experience, Looker preferred
• Parking Industry experience

Responsibilities

• Analyze and optimize SpotHero's parking supply across multiple major markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet and exceed revenue targets
• Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
• Onboard and train new clients. Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, if applicable.
• Represent SpotHero and build brand awareness.
• Stay current on industry trends
• Identify and research prospective leads to approach during the event.
• Build and strengthen relationships with clients through attending social events.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Work with Region Managers to develop junior team members. Be a team leader.
• Work cross functionally to improve internal processes

Benefits

• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life.
• Flexible PTO policy and outstanding work/life balance
• Grubhub weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget
• Annual parking stipend
• Employee Resource Groups
• Allyship learning resources
• Discovery Days for Product and Engineering
• Gearing up for Aspiring Leaders
• Mentorship Program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level