Growth Leadership Trainer

Everyday Coffee Co.•Austin, TX

22h•Onsite

About The Position

Everyday Coffee Company is a fast‑growing QSR brand operating inside major big‑box retailers, and with rapid nationwide expansion ahead, we are committed to delivering consistent, high‑quality training that drives operational excellence, guest satisfaction, and brand consistency at scale. In this role, the Restaurant Manager Trainer provides an immersive entry‑point training experience for all new managers—building their mastery of Dunkin’ brand standards, food safety, operational systems, and the skills needed to lead successful new‑store openings and ongoing restaurant operations. Serving as both instructor and coach, this leader translates brand standards into practical, real‑world execution while fostering confidence, consistency, and operational discipline. The position also plays a critical role in supporting new‑unit growth through hands-on training, train-the-trainer methods, and ensuring strong openings across the franchise network. Ideal candidates thrive in a fast‑paced, travel‑heavy environment and are passionate about teaching, coaching, and motivating diverse adult learners. Training center is currently in Atlanta, GA and will move to Austin, TX.

Requirements

5+ year professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high‑volume retail or hospitality required.
Must have expertise in training, adult learner theory, coaching, and leadership development.
Ability to train diverse audiences in dynamic retail and lab environments.
Strong communication, facilitation, and relationship‑building skills.
Organized, adaptable, and able to execute in a fast‑growing, changing business model.

Nice To Haves

Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality a plus.
Program design, improvement, and rollout are strongly preferred.
Training certification NRF RISE Up or equivalent is a plus
Communication Skills –Adaptable communication, presentation, and public speaking skills; additional languages a plus
Multiple Priorities & Project Management -Strong organizational, project and balancing multiple priorities to meet timeline goals.

Responsibilities

Facilitate instructor-led, hands-on training for Restaurant Managers at the dedicated and remote training center(s) - Based (Atlanta/Austin)
Implement and uphold sustainable training systems that support ECC’s national growth
Deliver training focused on: Brand standards and recipes for non-traditional kiosk Beverage and Bakery execution POS operations and daily routines Franchisee systems and technology Opening and closing procedures Food safety, quality, and sanitation
Lead teach-backs, practice sessions, and skills assessments
Create an engaging, supportive learning environment for adult learners
Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training
Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed
Identify skill gaps and provide actionable recommendations for improvement or program exit
Reinforce confidence, accountability, and model leadership behaviors
Support managers as they transition from learning to execution
Develop and maintain in-depth knowledge of: Brand standards and operational systems Menu items, limited-time offers, and promotions Food safety and quality standards including recertifying Serv-Safe
Train Restaurant Managers on franchisee systems, including: Scheduling and labor tools (e.g., Crunchtime) Inventory and invoice management applications POS employee setup and permissions Payroll review, timecard reconciliation and posting
Reinforce how systems connect from hiring through payroll and operations
Execute training curriculum as designed by the National Training team
Ensure consistent delivery of training across all RM cohorts
Maintain training materials, job aids, and equipment readiness
Identify opportunities to improve training effectiveness and learner retention and experience
Share best practices and insights with Training, Operations, and People teams
Work closely with: National Training Manager to support curriculum execution and updates Operations leaders to align training with field expectations People Team to support growth, compliance, and team readiness
Support the formal transition from training into the New Restaurant Opening (NRO) phase