Senior Manager Branch Growth & Leadership

BMO•Toronto, ON

9d•Onsite

About The Position

Reporting to the Director, Customer Growth, this role is accountable for accelerating branch-led net customer growth across all regions through direct leadership of five Regional Program Managers (RPMs). You will set national priorities and define the operating model for branch growth execution, ensuring enterprise and segment strategies translate into high-quality, consistent, and scalable frontline outcomes. This role is accountable for branch growth execution, acting as the primary conduit between Day-to-Day Banking Products, Customer Growth teams, and Regional Leadership. You will elevate execution quality, reinforce disciplined adoption of acquisition and attrition initiatives, and deliver measurable growth results while building strong, trust-based regional partnerships.

Requirements

8+ years of experience in strategy, consulting, growth, or retention-focused roles within financial services or other customer-centric industries.
Proven people leader with experience leading senior field or regional teams, ideally within branch banking, sales, acquisition, or retention environments.
Advanced executive communication and presentation skills; strong PowerPoint and Excel proficiency.
Strong enterprise mindset with the ability to influence outcomes beyond direct authority in a matrixed organization.
Demonstrated ability to balance strategy, execution, and culture while role-modeling strong leadership behaviours and accountability.
Deep experience driving change management and execution across complex organizations.
Strong analytical capability with the ability to translate data and insights into clear actions and compelling performance narratives.
Executive presence with strong written and verbal communication skills, including senior stakeholder engagement.
Experience in banking or fintech strongly preferred.
Master’s degree preferred (MBA an asset).

Responsibilities

Set and Enable a Clear Strategic Vision: Provide clear direction, role clarity, and success measures for Regional Program Managers, aligned to customer growth priorities, segment strategies, and regional objectives.
Lead, coach, and develop RPMs as senior field leaders, building capability in influence, change leadership, and execution excellence.
Surface frontline insights and regional realities to inform strategy, prioritization, and investment decisions at the enterprise level.
Build trusted relationships that enable alignment, speed, and shared accountability across national and regional stakeholders.
Champion Customer Acquisition Growth: Own the branch-led acquisition growth agenda, ensuring strategies are translated into regionally executable, frontline-ready plans.
Oversee the tracking, prioritization, and integration of key regional events and partnership opportunities, ensuring alignment to overall growth priorities.
Partner closely with regional and branch leaders to align priorities, remove friction, and enable strong execution outcomes.
Act as the integrator across multiple initiatives—simplifying, sequencing, and prioritizing frontline asks to improve focus, adoption, and impact.
Enable Best Practices in Customer Retention: Own execution quality and adoption of attrition tools, programs, and change initiatives across all regions.
Reinforce urgency, accountability, and execution discipline in reducing attrition through active regional engagement.
Use performance insights, frontline feedback, and data to identify execution risks early, course-correct quickly, and scale best practices.
Partner with Customer Growth, Product, and Segment teams to continuously refine retention strategies based on field insights.