Growth Leadership Trainer

Everyday Coffee Co.•Austin, TX

About The Position

Everyday Coffee Company is hiring a Growth Leadership Trainer to provide an immersive entry-point training experience for new Restaurant Managers. The role builds managers’ mastery of Dunkin’ brand standards, food safety, operational systems, and the skills needed to lead new-store openings and ongoing restaurant operations. Serving as both instructor and coach, the trainer translates standards into practical execution and supports confidence, consistency, and operational discipline across the franchise network. The trainer delivers hands-on instruction at dedicated and remote training centers. The training center is currently in Atlanta, Georgia, and is moving to Austin, Texas. This is a travel-heavy role supporting the company’s nationwide growth through manager training, train-the-trainer methods, and strong new-store openings. The position works with the National Training Manager, Operations leaders, and the People Team to execute and improve training programs and support the transition from training into the New Restaurant Opening phase.

Requirements

At least 5 years of professional training experience in a multi-unit environment.
Experience in QSR, fast casual, foodservice operations, high-volume retail, or hospitality.
Expertise in training, adult learner theory, coaching, and leadership development.
Ability to train diverse audiences in dynamic retail and lab environments.
Strong communication, facilitation, and relationship-building skills.
Organized and adaptable, with the ability to execute in a fast-growing, changing business model.
Ability to stand and walk for extended periods, perform repetitive bending, reaching, and stooping, demonstrate product and equipment procedures, and lift items up to 30 pounds unassisted if applicable.

Nice To Haves

Previous operations experience as a Restaurant Manager or above-restaurant leader in QSR, retail, or hospitality.
Experience with program design, improvement, and rollout.
NRF RISE Up training certification or equivalent.
Additional language skills.

Responsibilities

Facilitate instructor-led, hands-on training for Restaurant Managers at dedicated and remote training centers.
Implement and uphold sustainable training systems that support national growth.
Train managers on brand standards and recipes for non-traditional kiosks; beverage and bakery execution; POS operations and daily routines; franchisee systems and technology; opening and closing procedures; and food safety, quality, and sanitation.
Lead teach-backs, practice sessions, and skills assessments, creating an engaging and supportive environment for adult learners.
Provide guidance, coaching, and real-time feedback throughout training.
Confirm knowledge retention, adapt facilitation methods, redirect learners when needed, identify skill gaps, and recommend improvements or program exit where appropriate.
Reinforce confidence, accountability, and model leadership behaviors while supporting managers’ transition from learning to execution.
Maintain in-depth knowledge of brand standards, operational systems, menu items, limited-time offers, promotions, and food safety and quality standards, including Serv-Safe recertification.
Train managers on scheduling and labor tools such as Crunchtime, inventory and invoice applications, POS employee setup and permissions, payroll review, timecard reconciliation, and posting.
Execute the curriculum designed by the National Training team and ensure consistent delivery across Restaurant Manager cohorts.
Maintain training materials, job aids, and equipment readiness; identify improvements to training effectiveness, learner retention, and learner experience.
Share best practices and insights with Training, Operations, and People teams.
Collaborate with the National Training Manager on curriculum execution and updates, Operations leaders on field expectations, and the People Team on growth, compliance, and team readiness.
Support the formal transition from training into the New Restaurant Opening phase.