New Business Coordinator I or II

UGI Corporation•Reading, PA

About The Position

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Requirements

Familiarity with construction cost savings measures, the annual pipeline contract, and SAP growth processes are a must.
Outstanding organization and communication skills, to manage all aspects of service growth execution.
Manage a large volume of varied service installations through the use of excellent time management.
Ability to independently make technical decisions.
Bachelor’s degree in business, engineering or related field required or minimum 5 years industry or sales related experience in lieu of education.
Minimum 2 years industry experience required with degree.

Nice To Haves

Working knowledge of DOJM, FieldBook, and Mapframe are a plus.

Responsibilities

Add profitable natural gas connections in the existing home market through the management of the Inside Sales Group's fulfillment Process across both residential and commercial services from the Area Sales Representatives.
For an assigned territory, additionally manage all aspects of elevated pressure requests, residential and commercial inbound added load inquiries, ROW acquisition, and other duties related to the expeditious resolution of escalated customer inquiries.
Increase profitability in the residential and commercial conversion markets by reducing cost to serve and managing sub-contractor/UGI crews (resources) to complete natural gas connections.
Design and manage the resources required for installation of natural gas facilities to serve existing homes under the supervision of Sales Management.
Provide a reliable schedule that will improve customer satisfaction and the efficient allocation of resources.
Demonstrate ability to communicate effectively with customers and governing agencies involved with permitting or code enforcement.
Ensure timely installation of all growth service facilities by managing all aspects of the process upon Sales obtaining customer agreements.
Possess advanced working knowledge of natural gas fulfillment requirements.
Independently design and provide service estimates including meters and regulators to UGI system specifications, and complete all necessary permitting required for all new business service facilities.
Consistently respond to potential residential customer inquiries showing interest in using or converting to natural gas and as required pro-actively field/office canvassing of potential new residential customers.
Work closely with ISG and area Sales Representatives to manage all aspects of the process upon signing of a customer agreement.
Act as the project manager for residential and small commercial services, added meter/load requests for both residential and commercial, as well as elevated pressure requests.
Maintain high levels of Customer Satisfaction.
Manage relationships with plumbing and heating contractors, builders, architects, and engineers to promote the benefits of natural gas, resulting in increased sales.
Act as an energy expert for internal and external parties.
Represent UGI at energy events throughout the year.
Serve as a community liaison via community and industry organizations.
Maintain accurate lead and prospect information to allow for forecasting and marketing needs via the Fieldbook application.
Actively participate in marketing initiatives by suggesting improvements or hyper-targeting segments to increase market share.
Maintain familiarity with general installation practices and procedures in order to offer solutions to customer-specific growth challenges.
Actively communicate with customers, various state agencies, municipalities (permit issues), and contractors in order to address and/or resolve restoration concerns, coordination issues, scheduling questions, complaints, or quality of workmanship concerns.
Also provide fulfillment of "Ahead of Paving" and "Ahead of Construction" as well as inactive service customer contact initiatives.