Growth Automation Manager

Stepful • New York, NY

8d

About The Position

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most. Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: Care first: We do whatever it takes for our students to succeed. Learn quickly: We test, learn with data, and iterate. Build together: We win when we rely on each other. Own it: We show up, take initiative, and show pride. About the role: This is not a traditional lifecycle marketing role and it is not a campaign-management role. You will own the end-to-end student engagement surface as a product. Students stall in predictable places (e.g. between signup and enrollment, before their first class, when momentum dips mid-program). Right now, the comms that should catch them are scattered across teams and tools, with overlap in some places and gaps in others. Your job is to turn that into one coherent engagement engine: a system that understands where a student is, decides the right next action, and runs it reliably without someone manually pushing every step. You'll do this hands-on, building directly in tools like Customer.io rather than handing specs to someone else. But the tools are the implementation detail. What we actually need is someone who owns the outcome—students moving forward with clarity and confidence—and has the judgment to design the logic, the measurement, and the guardrails behind it. This is a builder-and-owner role with real decision authority over the student comms stack. It reports into Product. If you want a mature lifecycle function with established playbooks, this isn't it. If you want to build that function, it's yours.

Requirements

• You've built a lifecycle, growth, or engagement system that ran at scale without you manually operating every step and you can point to the outcome it drove, not just the workflows you shipped.
• You're energized by replacing manual processes with systems, and you build directly in automation, CRM, or workflow tools rather than only writing briefs.
• You can reason through a full workflow end-to-end: what triggers it, what context it needs, what logic powers it, what channel it uses, when it escalates, and how success is measured.
• You understand student (or user) motivation well enough to design communication that helps people act without feeling robotic, spammy, or confusing and you care about owning the outcome, not just the build.
• You're practical and curious about AI as a way to improve workflow design, routing, personalization, QA, and scale (not just to generate content).

Nice To Haves

• Hands-on experience with a lifecycle/automation platform (Customer.io, Braze, Iterable, HubSpot, Klaviyo, or similar)
• AI agent or support-automation tools (e.g., Decagon)
• SQL, APIs, webhooks, or low-code tools (Retool, Zapier, Make, n8n)
• Experience in a complex-user-journey domain like edtech, healthcare, marketplace, or consumer subscription.

Responsibilities

• Own the end-to-end student comms surface. Every touchpoint from course enrollment through payment, onboarding, pre-class readiness, activation, and success milestones; owned as one coherent system rather than a set of disconnected sends.
• Own the decisioning logic behind next-best-action. The triggers, segmentation, branching, routing, and escalation that decide what happens for a given student based on their behavior and context, including when to send, when to route a question, and when to hand off to a human.
• Own the measurement system. How we know engagement is working: the metrics, experiments, holdouts, and goals that prove a flow moves students forward, and the discipline to kill what doesn't.
• Own the guardrails. The standards that keep automated and AI-assisted communication clear, supportive, and human. Scaled comms feel like a great admissions advisor or coach, not a chatbot.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed