Group Vice President, North America Services

Workday•Pleasanton, CA

2d•$390,000 - $585,000•Hybrid

About The Position

We are looking for a visionary practitioner, high-energy leader to bridge the gap between "what’s possible" and "what’s delivered." As the head of Professional Services Sales and Delivery for our North America region, you will own the entire services lifecycle—from the initial pitch to the successful handoff. This isn't a "business as usual" role. We need a strategic leader and practitioner who views Artificial Intelligence not as a buzzword, but as a fundamental tool to revolutionize how we serve our clients.

Requirements

10+ years in Professional Services leadership, overseeing both Sales and Delivery.
Industry Experience: Expertise in the SaaS environment and selling motion. Experience both in-house and in consulting.
Scale: Proven track record of managing multi-regional teams and navigating international markets.
Productization: Expertise in "productizing" services—creating tiered packages that optimize customer ROI.
Tech Savvy: Deep understanding of the AI landscape and a history of implementing automation in service workflows.
Operational Excellence: Master of the "handoff"—experienced in building workflows that bridge Deployment and Support.
Cross-functional Influence: Experience closely aligning with subscription and/or license sales team counterparts and within the ecosystem. Is fully integrated in the whole cross-functional process as a part of the product feedback loop and has demonstrated working closely with customer success.

Responsibilities

Lead and inspire a diverse team of service sales executives, consultants, delivery directors and engagement managers.
Drive the transition from bespoke services to scalable service products and packages, ensuring we deliver repeatable, innovative value.
Own the P&L for the North America Professional Services organization, balancing profitability with long-term customer outcomes.
Actively integrate AI into our delivery methodology to reduce manual effort, predict project risks, and accelerate time-to-value.
Develop innovative service offerings that help our customers leverage AI within their own ecosystems.
Oversee the "Deal to Delivery" supply chain, ensuring that what Sales promises, Delivery can execute flawlessly.
Design and refine optimal handoff protocols between delivery teams and post-deployment/Customer Success teams to ensure zero friction for the client.
Actively coach directors and individual contributors, creating clear career pathways from entry-level to senior leadership.
Lead the charge in upskilling the workforce for the AI era, ensuring every team member is proficient in using modern tools to enhance their roles.
Build a high-performance environment where feedback is candid, wins are celebrated loudly, and ethical standards are never compromised.
Establish rigorous Quality Assurance (QA) standards for all deployments to ensure "First Time Right" delivery.
Shift the metric from "project completion" to "customer realization of value," ensuring our services directly solve the client's business problems.
Implement a continuous feedback loop from customers back into our product and sales teams to drive constant improvement.