Group Travel Operations Lead Specialist

AAA • Pittsburgh, PA

11d • Onsite

About The Position

The Group Travel Operations Lead Specialist provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department. This role involves processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, and reporting group details to necessary vendors. The specialist will also handle client and vendor communication, customer service, support group travel staff and travel advisors, process payments, and track revenue. Additionally, they will review Group Sales Agent contracts and files for turnover to Group Coordinators, review and approve contractual pricing and profit margins, act as a liaison for website updates, oversee the preparation of client and tour manager documents, and oversee the operations of each group departure with appropriate coordinators. The role also includes advocating for employee development through ongoing monitoring and training.

Requirements

• High School GED Required
• 1-3 years Travel sales and service Required
• Computer proficiency and working knowledge of Outlook, Word and Excel software.
• Proved ability to communicate effectively and to coordinate people and activities.

Nice To Haves

• Familiar with client management and travel booking platforms preferred

Responsibilities

• Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors.
• Client and vendor communication and customer service – Support group travel staff and travel advisors.
• Client and vendor processing of payments and tracking revenue at time of group closing.
• Review Group Sales Agent contracts and files for turnover to Group Coordinators.
• Review and approve all contractual pricing and profit margin.
• Act as liaison to coordinate website updates for all group departures.
• Oversee preparation of client and tour manager documents for all departures.
• Oversee the operations of each group departure with appropriate coordinators.
• Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED