Group Travel Coordinator

AAA • Pittsburgh, PA

56d • Onsite

About The Position

Supports Ohio Motorists Association's (OMA) Groups, Meetings & Incentives (GMI) Department by developing air, cruise, tour, and motorcoach groups to meet the needs of customers and increase profitability.

Requirements

• High School GED Required
• 4-6 years Travel sales or related experience. Required
• Ability to create a positive customer service environment by treating members, non-members and fellow associates tactfully, diplomatically and courteously.
• Excellent communication skills, both verbal and written; ability to communicate effectively in person and over the telephone with clear speech and good grammar; ability to compose and type correspondence, using proper English, spelling and punctuation.
• Excellent interpersonal skills; ability to treat customers and co-workers in a professional manner (tactfully, diplomatically, politely and courteously).
• Excellent customer service skills; ability to maintain a professional, customer service attitude while working with members, public, associates and others.
• Excellent listening, problem solving, organizational and team building skills.
• Ability to handle stressful situations in a calm manner and be flexible in a fast paced, constantly changing environment.
• Excellent sales and presentation skills.
• Ability to perform work assignments accurately, neatly and thoroughly; must be detail oriented.
• Ability to perform moderately complex mathematical calculations and operate common office machines, e.g., fax, copier, calculator, etc.
• Personal computer proficiency in word processing, spreadsheet and presentation software applications in Windows environment; good knowledge of Internet and Apollo; database experience, preferred.
• Ability to show sound judgment, initiative, discretion and maintain confidentiality.
• Ability to successfully complete various training programs, both internal and external, as required.

Nice To Haves

• Certified Travel Counselor (CTC) - The Travel Institute Preferred

Responsibilities

• Assures assigned groups, meetings, and incentive programs meet quality travel and customer service standards and support preferred supplier programs.
• Prepares, plans, and prices assigned group tour programs, including affinity groups, and submits to manager for approval for a maximum return on investment. Prepares a breakeven analysis for each program and manages all fixed and variable costs accordingly.
• Closes out and prepares accurate accounting records for final billing with travel suppliers.
• Provides accurate and detailed information for tracking and analyzing sales commissions and submits results to manager for approval.
• Negotiates with travel suppliers; i.e. airlines, cruise lines, hotels, transfer companies, etc. and submits to manager for approval to place group reservations. Processes and forwards payments as necessary.
• Prepares flyers, brochures, direct mail pieces and other appropriate promotional materials. Maintains group travel customer mailing list(s).
• Assists with preparation of departmental operating plans and budgets and contributes to OMA Corporate Planning. Maintains appropriate financial records in compliance with OMA accounting procedures.
• Prepares correspondence, i.e. customer and/or supplier inquiries, problem resolution, etc., consistent with AAA/OMA customer service standards.
• Verifies, for total accuracy, all client documents; coordinates preparation and distribution of documents.
• Attend travel shows and lead travel tours as directed. (40% proficiency)

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED