Group Travel Advisor

Direct Travel•Remote,

7d•Remote

About The Position

The Group Travel Advisor is responsible for completing comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients while following company policies. The role uses group blocks, meeting and zone or corporate contracts, and preferred suppliers, and supports one or more client accounts. Arrangements include domestic and international air travel and may include hotel and ground transportation. The position is fully remote and follows a Monday through Friday, 8:30 a.m. to 5:30 p.m. Pacific work schedule. Amadeus and Apollo skills are noted in the position overview; the qualifications also require Sabre GDS experience. The advisor interacts with travelers and travel arrangers, provides first-level support for customer service and technical issues, and applies client travel policies while using preferred vendors. The role follows customer-service and escalation procedures, company standards for procedures and tools, productivity, accuracy, and attendance, and participates in staff and training meetings. Other duties may include air analysis and flight monitoring when requested. Meetings or training may require office attendance for employees who are home-based. Direct Travel is a travel management company serving corporate, leisure, meetings and events, and specialty travel businesses. Its Avenir platform provides travel content, data, intelligence, and global expertise, supported by a team focused on customer service.

Requirements

At least 5 years of corporate consultant experience; 1–2 years of group experience is preferred in the Basic Qualifications section.
Extensive domestic and international group air experience.
3–5 years of group or corporate air experience, as listed under Qualifications.
3–5 years of GDS computer skills on the Sabre system, as listed under Qualifications.
Proficiency in one or more computer reservation systems (CRS).
Demonstrated travel industry knowledge.
Proficiency with international fares, routings, and required traveler documentation.
Airline contract knowledge.
Ability to meet and exceed required performance standards.
Excellent customer service skills.
Excellent verbal and written communication skills.
Knowledge of Outlook and basic Microsoft platforms, especially Excel.
Ability to multitask.
Amadeus and Apollo skills are noted in the position overview.

Nice To Haves

1–2 years of group experience, according to the Basic Qualifications section.

Responsibilities

Complete domestic and international travel arrangements, including air and potentially hotel and ground transportation.
Support one or more client accounts.
Operate within detailed procedures.
Interact with travelers or travel arrangers and provide first-level support for customer service and technical issues.
Ensure compliance with client travel policies and use Direct Travel preferred vendors to maximize profit.
Deliver customer service in accordance with company standards, including telephone and email etiquette, and follow prescribed escalation procedures.
Follow company standards for procedures, tool use, productivity, work accuracy, and attendance.
Attend staff and training meetings for updates on the travel industry and office procedures; attendance in the office may be required for home-based staff.
Maintain cooperative working relationships with other company employees.
Perform other assigned duties, which may include completing air analysis and monitoring flights when requested.