Travel Advisor

null, AAA Northern New England•Williston, VT

About The Position

A Travel Advisor sells domestic and international travel packages and helps members plan trips tailored to their expectations. The role calls for a passion for travel, a strong sales drive, organization, attention to detail, multitasking in a fast-paced environment, computer proficiency, good written and oral communication, and a commitment to continuous learning. Advisors use personal experience and/or education study trips to share travel knowledge, build lasting member relationships, and generate referral and repeat business. They may also cross-sell products that enhance the trip experience. The position offers extensive career-development training through Auto Club University and the Travel Consultant Trainee program. Some travel is required for training. Advisors are evaluated on sales, customer service, administrative and operational skills, up-selling, cross-selling, and achievement of goals. Successful evaluations may lead to opportunities for continued growth and future leadership roles.

Requirements

High school diploma.
Pass a comprehensive criminal background check and urine-sample drug screening.
Available to work most Saturdays and some evenings.
Complete the Travel Consultant Trainee program, which requires some travel for training.
Demonstrate a passion for travel and drive to achieve sales goals.
Proficiency navigating multiple systems and web browsers and using Microsoft Office.
Type at least 30 words per minute.
Strong organization and comfort working with paperwork.

Nice To Haves

At least 2 years of successful retail sales or banking experience, or experience with a leisure travel agency in a goal-oriented environment.

Responsibilities

Sell international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel.
Share knowledge and expertise gained through personal experiences and/or educational study trips.
Develop long-standing relationships with members and build referral and repeat business.
Make appropriate recommendations to tailor trips to members’ expectations and exceed their expectations.
Cross-sell relevant products to enhance the trip experience, including AAA Member Rewards Credit Card and identity-theft referrals.
Meet established production goals and demonstrate proficiency in sales, customer service, administrative and operational tasks, up-selling, and cross-selling.

Benefits

Extensive career-development training through Auto Club University.
Recognition programs and incentives that may include trips, cash, and prizes.
Company-sponsored IATAN cards with travel consultant discounts.
Personal travel opportunities at discounted pricing.
Corporate benefits for insurance products.
Paid educational study trips for career development.
Quarterly incentives or bonuses for achieving established production tiers.
Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays and PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.