Group Systems Admin Mgr

The Walt Disney Company•Celebration, FL

3d•$100,100 - $134,200•Onsite

About The Position

This position leads a Group System Administration team and is accountable for overall effectiveness, governance, and continuous improvement of business systems supporting the Gatherings organization (i.e., Aulani Groups, Sports Groups, Catering, ticket stores, group dining, gifts/amenities, hotel services, entertainment inventory, warehouse & logistics). The role oversees team performance, hiring, onboarding, training, and ongoing development while ensuring high-quality support for system inquiries, enhancements, upgrades, and new implementations. Working closely with business leaders, Digital/Tech partners, and operational teams, this leader translates business needs into scalable system and process solutions. The role establishes standards for intake, requirements management, prioritization, governance, testing, operational readiness, and post-launch support. As a people leader reporting to the Group Business Integration Director, this position balances team leadership, business systems strategy, and day to day systems execution. Success will be measured through operational effectiveness, system adoption, governance maturity, Cast development, and the organization's ability to achieve strategic goals and performance KPIs supporting Gatherings.

Requirements

Expertise in business systems administration, configuration concepts, and SaaS platforms
Ability to evaluate system capabilities, dependencies, integrations, and business impacts
Strong knowledge of implementation planning, UAT, operational readiness, and change management
Demonstrated experience using project planning and work management tools including JIRA, Smartsheet, and SharePoint
Ability to use reporting and data analysis to identify trends and improvement opportunities
Understanding of system roadmaps, enhancement planning, and platform sustainment activities
Strong understanding of Gatherings operations, sales/services processes, and commercial impact
Ability to connect technology investments to business outcomes
Demonstrated strategic thinking and problem-solving skills
Experience establishing governance, prioritization, and decision-making processes
Strong stakeholder management and influencing skills across technical and non-technical teams
Ability to balance operational needs, project priorities, and long-term business strategies
8+ years of experience in business systems, system administration, technology operations, project management, or business transformation
Experience with Tableau, Power BI, Business Objects, MicroStrategy, or similar reporting tools
Prior experience leading teams, projects, or cross-functional initiatives
Experience managing business system implementations, upgrades, enhancements, and platform changes
Strong project management, planning, and organizational skills
Ability to translate business requirements into actionable solutions
Strong communication and relationship-building skills
Experience working across technical and business organizations
Proficiency with Microsoft 365, Smartsheet, SharePoint, and JIRA
Demonstrated ability to lead through ambiguity and organizational change
Flexibility to support business needs during weekends, evenings, and holidays when required
Bachelor’s Degree in Business, Information Systems, Technology, or related field; or equivalent experience

Nice To Haves

Knowledge of the Group travel industry and non-leisure business operations
Familiarity with Lightyear, Bolt, Polly, Disney Venue Matrix, and ER2
Advanced experience with JIRA and Agile delivery practices
Experience building governance models, intake processes, and operating procedures
Track record of improving adoption, reducing manual work, and increasing operational efficiency
Master’s Degree in Business Administration, Information Systems, Technology Management, Data Analytics, or related field; or equivalent experience

Responsibilities

Lead, coach, develop, and manage a small team of system administrators
Establish performance expectations, and develop project plans
Ensure effective support for business systems, user inquiries, and operational issues
Lead business systems intake, requirements definition, prioritization, and governance processes
Translate business needs into practical, scalable, and sustainable system solutions
Manage system enhancements, upgrades, implementations, UAT, and post-launch stabilization efforts
Drive project execution, including scope, timelines, risks, dependencies, and stakeholder communications
Support negotiating price adjustments/cancellations, yield management, product modifications, and guest-facing product introductions
Maintain visibility into system roadmaps, enhancement requests, and sustainment priorities
Partner with Digital/Tech, Sales, Services, Marketing, Operations, and Communications teams to deliver business outcomes
Use data, reporting, and operational metrics to identify opportunities for process and system improvements
Support organizational readiness for new products, capabilities, and business initiatives
Work with GBS leaders to ensure consistent governance, documentation, training, and adoption of business systems
Influence and align partners to achieve revenue, guest experience, and operational objective
Foster a culture of accountability, continuous improvement, and client-focused service