Group Sales Specialist

Jamul Casino•Jamul, CA

6d•Onsite

About The Position

The Group Sales Specialist will enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. This role involves fostering relationships with key external contacts, attending networking functions to generate new leads for group business, and conducting property tours and attending trade shows as a property ambassador. The specialist will execute programs designed to attract group business, including database management, incentive packages, promotions, and telemarketing. They will also meet with internal and external clients to determine objectives, budget, and timeline for events, and assist in creating supporting signage, collateral, venue layouts, contracts, and billing statements. Coordination with other departments such as Food and Beverage, Audio Visual, Information Technology, Guest Services, Transportation, Creative Services, Security and Surveillance is crucial for event logistics. The role includes coordinating and tracking charges and payments, assisting with the Group Tours Charter Bus Program, and administering the player tracking system. Additionally, the specialist will confirm and implement the redemption of promotional offers and maintain an environment of trust and respect. Participation in various promotional activities of the Marketing Department is also expected. Team members must be able to qualify for licenses and permits required by federal, state, and local regulations, including the ability to earn and maintain a Gaming License and possess a valid Driver's license.

Requirements

Degree in Marketing, Business Development, or Travel/Tourism or equivalent experience.
Must be able to work flexible hours, including evenings, weekends, and holidays as necessary.
Position requires frequent evening and weekend work availability.
Must be comfortable public speaking.
Excellent organizational skills and strong attention to detail.
Must be able to handle multiple tasks and achieve deadlines.
Must be self-motivated with creative abilities.
Working knowledge of Microsoft Office required.
Ability to earn and maintain Gaming License.
Valid Driver’s license.

Nice To Haves

Two years’ experience in sales and tour coordination preferred.
Previous casino shuttle program and group sales experience preferred.
Spanish language fluency preferred.

Responsibilities

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Fosters relationships with key external contacts and attends networking functions to build connections for the purpose of generating new leads for group business.
Conducts property tours and attends trade shows as a property ambassador.
Executes programs designed to attract group business, including database management, incentive packages, promotions, and telemarketing.
Meets with internal and external clients to determine objectives, budget and timeline for events.
Assists in creating supporting signage, collateral, venue layouts, contracts, and billing statements for events.
Coordinates with other departments including Food and Beverage, Audio Visual, Information Technology, Guest Services, Transportation, Creative Services, Security and Surveillance to coordinate event logistics and ensure all events meet casino standards and adhere to relevant Policies & Procedures.
Coordinates and tracks all charges and payments relating to events in a timely manner.
Assists with the strategy, budgeting, and execution of all aspects of the Group Tours Charter Bus Program.
Administers and maintains thorough knowledge of the player tracking system and its functionality.
Confirms the validity and implements the redemption of promotional offers associated with the Group Sales and Group Tours Programs in conjunction with established procedures.
Creates and maintains an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests.
Participates in various promotional activities of the Marketing Department as needed.