Group Sales Representative

RSMI-JTAC•Jasper, AB

3d•Onsite

About The Position

The Group Sales Representative is a key member of the Sales Centre team and works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with schools, youth organizations, corporate clients, and tour operators to support the continued growth of the resort's group business. Reporting directly to the Group Sales Supervisor, this role manages the group booking process from initial inquiry through to execution, coordinating with Marketing, Special Events, Snow Sports School, Rentals, Food & Beverage, Finance, and other operational departments to ensure the successful delivery of all group visits and events. As the primary point of contact for group clients, the Group Sales Representative acts as a central communication hub, ensuring all departments are aligned and that guest expectations are clearly understood and exceeded. This role is responsible for maintaining accurate booking records, coordinating logistics, managing invoicing requirements, and supporting relationship development with key group accounts. The successful candidate will work collaboratively across departments to support resort operations and provide coverage and assistance within Guest Services, Rentals, Snow Sports School, and Special Events as required. This is a full-time seasonal position, working 5 days out of 7 per week from October through May each operating season. Please note that full-time hours may not be available during the beginning and end of the operating season, as well as during other slower business periods. Alberta Employment Standards regarding probationary periods apply.

Requirements

Excellent customer service and relationship-building skill
Strong organizational, planning, and time management abilities
Experience with data management, financial administration, and report processing
Strong computer and database management skills
Excellent administrative skills with exceptional attention to detail
Cash handling and numeracy skills
Fluent in English with strong verbal and written communication abilities
Ability to remain professional and solution-focused in high-pressure situations, including guest complaints and conflict resolution
Strong interpersonal skills and the ability to collaborate effectively across multiple departments
Ability to manage multiple priorities while maintaining accuracy
Goal-oriented with a commitment to delivering results
Ability to work independently and as part of a team
Proficiency with Microsoft Office Suite, Google Workspace, and Outlook

Nice To Haves

Previous ski industry experience
Travel, tourism, hospitality, or group sales experience
Ability to ski or snowboard at an intermediate level in a variety of terrain and weather conditions
Experience with reservation systems, CRM platforms, or POS systems

Responsibilities

Coordinate and facilitate all group bookings, including Schools and Youth Groups, Corporate Groups, Adult Groups, and International Groups.
Assist with the planning and execution of resort special events.
Coordinate and host familiarization (FAM) tours for tour operators, travel trade partners, and other industry stakeholders.
Prepare and process invoices, deposits, payments, and financial documentation.
Ensure all pricing, products, and group packages are accurately configured within reservation systems.
Coordinate departmental requirements and communicate booking details across the organization.
Prepare and distribute function sheets and operational information for group activities.
Ensure all booking requirements are confirmed and fulfilled, including Lift Tickets, Rentals, Lessons, Food & Beverage Services, and Transportation.
Manage and respond to direct reservation and group booking inquiries.
Conduct post-visit follow-up communications to gather feedback, strengthen client relationships, and encourage repeat business.
Maintain accurate client and booking records.
Coordinate and administer corporate pass requests and related programs.
Support frontline customer service operations as required, including Rentals POS, Lift Ticket and Transportation POS, Snow Sports School, and Guest Services.
Support group sales initiatives, account retention efforts, and business development opportunities.