Group Sales Manager, The Statler Hotel

Cornell University • Ithaca, NY

1d • Onsite

About The Position

The SC Johnson College of Business unites three top-ranked schools to deliver a comprehensive, interdisciplinary business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical, real-world solutions. The college’s vision—to inspire leaders who build sustainable, shared prosperity - is supported by core values of excellence, inclusion, engagement, community, and impact. These principles guide every program and initiative, fostering a collaborative environment dedicated to positive societal influence. The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality. As part of the SC Johnson College of Business and proudly affiliated with the Peter and Stephanie Nolan School of Hotel Administration—the world’s premier hotel school— The Statler Hotel stands as Cornell University’s living laboratory for hospitality excellence. Known as “the premier hotel that teaches,” The Statler Hotel blends modern elegance with the vibrant energy of campus life, offering guests an immersive experience while serving as the operational training ground for future leaders of the global hospitality industry. With more than 150 guest rooms, award-winning service, and state-of-the-art conference and event facilities, The Statler Hotel hosts many of Cornell’s most important gatherings. Its mission is rooted in delivering exceptional guest experiences while advancing hospitality education through hands-on learning, innovation, and a deep commitment to service. As a cornerstone of Cornell’s hospitality ecosystem, the hotel plays a vital role in shaping the next generation of industry professionals. Position Summary While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/market segments to positively impact hotel revenues. The Sales Manager will work in conjunction with the Director of Sales and Marketing to achieve the hotel’s revenue and market share goals for the hotel. Develop group strategies that drive performance in assigned markets. Responsible for developing new sales as well as for pursuing the rebooking of past events. Collaborate with the Director of Sales and Marketing and the Strategy Team to achieve the correct balance of group business , taking into account transient demand (plan values), to maximize hotel revenue. Have the ability to perform multiple tasks in a fast-paced environment. The Group Sales Manager to have a clear understanding of the Hotel’s values: Deliver a WOW Settle for nothing less than giving our best. Master the fundamentals and beyond. CELEBRATE Ignite our team. Acknowledge contributions. Honor accomplishments. Think big and have fun. Make the Difference TOGETHER Empower our team to communicate and act without fear. Connect with transparency, dignity and respect. Build trust and confidence. OWN It Commit to holding ourselves, and each other, accountable for results. PURSUE Learning Seek and share knowledge. Nurture personal and professional growth for all. LIVE a Life of Service Be of service to our guests and each other. Humbly contribute our efforts and talents to our Cornell, local and global communities.

Requirements

• B.S. degree in Hotel Administration or equivalent experience.
• A minimum of three to four years of hospitality, corporate, conference or convention sales experience.
• Ability to manage multiple tasks under pressure in a fast-paced environment.
• Proven organizational, interpersonal and communication (oral and written) skills.
• Effective sales and negotiating skills.
• Knowledge of sales software, spreadsheet and database applications on PCs.
• Proficient with Windows operating systems.
• Experience in prospecting for accounts, old and new, and the ability to negotiate and close business.
• Ability to respond back to clients on a timely basis.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Effectively solicit and become familiar with all accounts in his/her market segments.
• Prospect and close on assigned accounts/market segments to positively impact hotel revenues.
• Work in conjunction with the Director of Sales and Marketing to achieve the hotel’s revenue and market share goals.
• Develop group strategies that drive performance in assigned markets.
• Develop new sales as well as pursue the rebooking of past events.
• Collaborate with the Director of Sales and Marketing and the Strategy Team to achieve the correct balance of group business, taking into account transient demand (plan values), to maximize hotel revenue.
• Perform multiple tasks in a fast-paced environment.
• Foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree