Group Sales Manager

Le Meridien & Sheraton Charlotte HotelsCharlotte, NC
Onsite

About The Position

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Group Sales Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!

Requirements

  • 3-5 years of Large Convention Group Sales Experience
  • College education and relevant training and experience required.

Nice To Haves

  • Additional education preferred.
  • First aid training preferred.
  • Additional language ability preferred.

Responsibilities

  • Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
  • Work closely with clients to develop all details of all banquet functions.
  • Be fully knowledgeable of competitive markets outside the area.
  • Be fully knowledgeable of the hotel's capabilities and limitations and departments that may impact sales strategies.
  • Follow Sales policies and procedures as developed in the annual Marketing plan.
  • Make personal sales calls.
  • Conduct site tours for potential clients.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
  • Upsell to improve revenue generation on property.
  • Develop creative marketing techniques.
  • Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
  • Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
  • Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
  • Maintain correct procedures for credit control, financial transactions, and security of financial assets.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Accurately use various office and sales software.
  • Support comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Assist with the design and preparation of statistical reports and presentations as needed.
  • Accurately report information.
  • Assist with various office department tasks as needed.
  • Scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.
  • Must have a comprehensive knowledge of all hotel departments and functions.
  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.
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