Group Sales Manager

Le Meridien & Sheraton Charlotte Hotels•Charlotte, NC

just now•Onsite

About The Position

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Group Sales Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!

Requirements

3-5 years of Large Convention Group Sales Experience
College education and relevant training and experience required.

Nice To Haves

Additional education preferred.
First aid training preferred.
Additional language ability preferred.

Responsibilities

Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
Work closely with clients to develop all details of all banquet functions.
Be fully knowledgeable of competitive markets outside the area.
Be fully knowledgeable of the hotel's capabilities and limitations and departments that may impact sales strategies.
Follow Sales policies and procedures as developed in the annual Marketing plan.
Make personal sales calls.
Conduct site tours for potential clients.
Maintain professionalism in problem situations.
Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
Upsell to improve revenue generation on property.
Develop creative marketing techniques.
Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
Maintain correct procedures for credit control, financial transactions, and security of financial assets.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Accurately use various office and sales software.
Support comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Assist with the design and preparation of statistical reports and presentations as needed.
Accurately report information.
Assist with various office department tasks as needed.
Scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.