Group Sales Event & Catering Coordinator

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Group Sales Event & Catering Coordinator supports the planning, coordination, and execution of group sales and catering events. The position ensures accurate communication, organized documentation, timely follow-through, and exceptional guest service throughout the event lifecycle. The coordinator serves as a liaison among the Group Sales event and catering team, Banquets, clients, vendors, and other internal departments. The role requires professionalism, accountability, attention to detail, and consistent demonstration of Angel of the Winds Casino Resort’s WEACT values. The coordinator is responsible for assigned events from handoff through post-event follow-up, maintaining event records and materials, tracking client requirements and deadlines, coordinating with internal departments, and helping ensure events are delivered according to approved plans and client expectations. The role also includes monitoring guest experiences, supporting event-day operations, and assisting with client tours and pre-event meetings as needed. This position operates in a 24-hour, seven-day-a-week business and may require work at nights, on weekends, and on holidays. The work involves frequent communication and a combination of sitting, standing, and walking, with occasional bending, reaching, crouching, and handling event-related materials weighing up to 25 pounds. A valid driver’s license and the ability to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State are required.

Requirements

At least two years of hospitality experience in a group sales events and catering position.
Exceptional guest service skills.
Positive attitude and a driven, creative, and resourceful approach to achieving results.
Ability to prioritize competing responsibilities in a fast-paced environment and remain calm under pressure, deadlines, and business demands.
Knowledge of a 24-hour, seven-day-a-week operation.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Ability to handle sensitive issues and maintain confidentiality, with strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Ability to follow company policies, departmental procedures, gaming regulations, confidentiality requirements, and applicable safety standards.
Must be physically present for a regular, reliable, and predictable work schedule in accordance with business demands, and maintain consistent, regular attendance, including nights, weekends, and holidays as required.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Must have a valid driver’s license.
Frequent verbal, written, and electronic communication with clients, team members, and other departments.
Ability to sit, stand, walk, and occasionally bend, reach, or crouch; occasionally lift, carry, push, or pull event-related materials, signage, supplies, or equipment weighing up to 25 pounds.
Reliable attendance, punctuality, flexibility, and ability to adapt to changing operational priorities.

Nice To Haves

Intermediate skills in Windows XP and Microsoft Office programs, including Word, PowerPoint, and Excel, are strongly preferred.
Experience with event and catering database systems such as Salesforce or Versa is strongly preferred.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.

Responsibilities

Coordinate assigned group events from handoff through post-event follow-up.
Prepare, review, revise, distribute, and maintain event proposals, contracts, BEOs, floor plans, and related materials for accuracy and completeness, as directed.
Obtain and document client confirmations, final guest counts, menu selections, room setups, audiovisual requirements, timelines, and special requests by established deadlines.
Maintain accurate event files, client records, contact information, notes, approvals, and correspondence.
Track outstanding client information, payments, approvals, deadlines, and other required event details.
Update and maintain the master group events calendar.
Coordinate event-related signage, menus, marketing materials, and other client-facing materials.
Monitor the guest experience, check guest satisfaction with food and service, and respond to guest concerns as needed.
Answer questions about food-and-beverage offerings and Banquets department services.
Review event setups, room configurations, signage, and assigned details before each event.
Complete accurate and timely documentation before, during, and after events.
Maintain confidentiality and security of client information, contracts, pricing, and internal business records.
Identify opportunities to improve event organization, communication, and coordination processes.
Verify event preparations align with approved BEOs, contracts, floor plans, and client expectations.
Conduct event-day walkthroughs and monitor assigned events as appropriate.
Maintain a pleasant atmosphere at events and uphold safety standards.
Ensure all items on banquet event orders are executed as promised to clients.
Maintain clean facilities and service areas.
Coordinate and follow up with casino departments to ensure accurate delivery of promised services.
Serve as a primary coordination contact for assigned events.
Respond promptly, professionally, and accurately to client and internal inquiries.
Communicate event changes, special requests, deadlines, and service expectations to appropriate departments.
Coordinate and participate in pre-event meetings as needed.
Assist with client site tours and prospective guest visits.
Maintain professional and collaborative relationships with clients, vendors, business partners, and team members; demonstrate honesty, responsibility, integrity, and fulfillment of commitments.
Work nights, weekends, and holidays as required.
Perform special projects and other responsibilities, tasks, or duties as requested.