Group Sales Event & Catering Coordinator

Angel Of The Winds Casino Resort•Arlington, WA

11h

About The Position

The Group Sales Event & Catering Coordinator supports the planning, coordination, and execution of group sales and catering events, ensuring accurate communication, organized documentation, timely follow-through, and exceptional guest service throughout the event lifecycle. The coordinator serves as a liaison among the Group Sales event and catering team, Banquets, clients, vendors, and other internal departments. The role requires professionalism, accountability, attention to detail, and consistent demonstration of Angel of the Winds Casino Resort’s WEACT values. The coordinator manages assigned events from handoff through post-event follow-up; maintains event documentation and client records; coordinates event details and materials; and communicates with clients and internal teams to ensure approved plans and promised services are delivered. The role includes reviewing event preparations, conducting walkthroughs, monitoring assigned events as appropriate, responding to guest concerns, and maintaining a pleasant, safe, and clean event environment. The position requires a flexible schedule based on business needs, including nights, weekends, and holidays. The operation runs 24 hours a day, seven days a week, and reliable attendance and adaptability are essential.

Requirements

Exceptional guest service skills.
At least two years of hospitality experience in a group sales events and catering position.
Positive attitude and ability to be driven, creative, and resourceful in achieving results.
Ability to prioritize competing responsibilities in a fast-paced environment.
Ability to remain calm and operate under pressure, deadlines, and business demands.
Knowledge of a 24-hour, seven-day-a-week operation.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Ability to work in a challenging environment involving sensitive issues and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Must be physically present for a regular, reliable, and predictable work schedule in accordance with business demands and maintain consistent, regular attendance, including nights, weekends, and holidays as required.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Must have a valid driver's license.

Nice To Haves

Intermediate skills in Windows XP and Microsoft Office programs, including Word, PowerPoint, and Excel.
Experience with event and catering database systems such as Salesforce or Versa.

Responsibilities

Coordinate assigned group events from handoff through post-event follow-up.
Prepare, review, revise, distribute, and maintain event proposals, contracts, BEOs, floor plans, and related materials for accuracy and completeness.
Obtain and document client confirmations, final guest counts, menu selections, room setups, audiovisual requirements, timelines, and special requests by established deadlines.
Maintain accurate event files, client records, contact information, notes, approvals, and correspondence.
Track outstanding client information, payments, approvals, deadlines, and other required event details.
Update and maintain the master group events calendar.
Coordinate event-related signage, menus, marketing materials, and other client-facing materials.
Monitor the guest experience, ensure guests are satisfied with food and service, and respond to guest concerns as needed.
Answer questions about food and beverage offerings and banquet department services.
Review event setups, room configurations, signage, and assigned details before each event.
Complete accurate and timely documentation before, during, and after events.
Maintain confidentiality and security of client information, contracts, pricing, and internal business records.
Identify opportunities to improve event organization, communication, and coordination processes.
Verify event preparations align with approved BEOs, contracts, floor plans, and client expectations.
Conduct event-day walkthroughs and monitor assigned events as appropriate.
Maintain a pleasant atmosphere at events and uphold safety standards.
Ensure all items on banquet event orders are executed as promised to the client.
Maintain clean facilities and service areas.
Coordinate and follow up with casino departments to ensure accurate delivery of promised services.
Serve as a primary coordination contact for assigned events.
Respond to client and internal inquiries promptly, professionally, and accurately.
Communicate event changes, special requests, deadlines, and service expectations to appropriate departments.
Coordinate and participate in pre-event meetings as needed.
Assist with client site tours and prospective guest visits.
Maintain professional and collaborative relationships with clients, vendors, business partners, and team members.
Follow company policies, departmental procedures, gaming regulations, confidentiality requirements, and applicable safety standards.
Perform special projects and other responsibilities, tasks, or duties as requested.