About The Position

The Wasserstrom Company is seeking a Group Sales Director to operate in a general manager capacity, responsible for managing functions such as sales, project management, design, and sales operations for the Foodservice Equipment team. This team covers the Midwest territory, focusing on managing existing accounts and identifying/cultivating new ones. The role involves business development, process improvement, client relationship management, and team leadership.

Requirements

  • Minimum Bachelor's Degree
  • 5 years related experience and/or training OR 7 years related experience and/or training
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proficient with PC skills and related software applications including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Nice To Haves

  • Associate Degree
  • Supervisory / Leadership Role Experience supervising various business units in the food service equipment and supplies industry
  • Experience with SAP systems
  • Experience with AI tools

Responsibilities

  • Leads the department in business development by calling on independent and multi-unit restaurants, architects, and other professionals to persuade prospective clients of the desirability and practicability of products or services.
  • Executes process improvement projects designed to enhance efficiency and profitability.
  • Assists staff by working with end users to make equipment selections, process improvements, or use of materials/services that result in cost reduction or operational improvement.
  • Identifies potential clients through knowledge of the territory, with specific attention to existing businesses, startups, and non-food service businesses with potential equipment needs.
  • Maintains existing client relationships through in-person and virtual meetings, contacting owners or responsible individuals to increase product offerings (e.g., Smallwares, Furniture, Exhaust Systems).
  • Identifies client needs through observation and interview, suggesting products to improve productivity.
  • Assists sales with new clients in setting up credit accounts and may assist/advise clients with necessary documentation.
  • Participates in resolving credit problems related to returns, defective merchandise, and service issues.
  • Advocates for the use of NexGen and preferred vendors, providing training and support.
  • Negotiates contracts, closes deals, analyzes needs, and functions as a consultant to the end user.
  • Responsible for the data and analytics for the team.
  • Designs and helps execute training programs for the Foodservice Equipment team members.
  • Trains direct reports on design guidelines and best practices for the industry and client market segment.
  • Uses existing customer documents to develop and prepare cost estimates or projected increases in production from client's use of proposed equipment or services.
  • Works with team members to draft sales contracts, review for accuracy, ensuring optimal pricing strategies and discount structures.
  • Works with team members to match client needs against known products and stock items.
  • Sets clearly defined performance goals and objectives for staff, adjusts expectations through check-ins, and provides development opportunities.
  • Other duties as assigned.
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