Group Sales Admin

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

6d•$17•Hybrid

About The Position

This role provides support and assistance to the Group Sales Department, directly supporting group functions, hotel, casino, marketing, and sales. The position aims to support existing and new group sales and events by communicating accurate information about the properties to prospective guests. The Group Sales Admin reports directly to the Group Sales Manager and/or Assistant GM and coordinates with the Meeting & Event Coordinator/Facilitator on the daily status of all groups, events, and special projects. All duties and responsibilities must be performed in compliance with the Colorado Limited Gaming Act and company policy.

Requirements

Must have a valid Colorado Support Gaming License
High School Diploma or Equivalent
Two (2) Years’ experience in hotel and marketing
Strong customer service skills
Strong phone etiquette
Computer experience in Word and Excel are required
Demonstrated effective and diplomatic oral and written communication skills using English
Ability to define problems, collects data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of information
Must have a valid and current State of Colorado Gaming License
Must have a valid Colorado Driver’s License, with a good driving record
Must be at least eighteen (18) years of age

Responsibilities

Assist with taking all incoming calls for group function requests.
Assist with follow-up on all leads for prospective groups.
Communicate with prospective groups/guests regarding hotel rooms, Premier Club enrollment, meeting/banquet rooms, menus, charter bus trips, etc.
Showcase property to prospective groups/guests.
In the absence of the Group Sales Manager and/or Meeting & Event Coordinator/Facilitator, conduct weekly meetings to discuss, coordinate, and communicate group function needs to all supporting staff.
Assist the Group Sales Department in creating upcoming group function sheets to keep casino/hotel/restaurant staff/facilities informed regarding upcoming groups.
Ensure all hospitality rooms are set up and ready for the day’s function, according to group’s specifications.
Assist in making welcome signs for all groups and ensuring that the signs are in place prior to a group’s arrival; also, verifying that group packets are made and ready for the group upon arrival.
Assist Group Sales Manager and/or Meeting & Event Coordinator/Facilitator with greeting each group as they arrive, ensuring their hotel, banquet, and hospitality needs are met.
Have a working knowledge of the hotel reservation system (Megasys) to detail and maintain groups visiting the Double Eagle.
Cancel groups on hotel reservation system who give notice they are not coming.
Have a working knowledge of the casino play tracking system (CMP) to assist the Casino Analyst, Directors of Hotel and Marketing with tracking group sales, hotel revenue, F&B revenue, and player tracking.
Attend Marketing and Group Sales meetings.
Work with all Departments in a professional manner to ensure a successful event.
Assist Group Sales Manager and/or Meeting & Event Coordinator/Facilitator in creating upcoming group functions sheets, weekly memos, GMB’s, and BEO’s to keep the Double Eagle employees informed regarding upcoming groups.
Assist Group Sales Manager and/or Meeting & Event Coordinator/Facilitator in keeping the wall calendars up to date. Be sure to check it daily so that all functions are set up and ready at the scheduled time.
Responsible for knowing and understanding the Colorado Gaming ICMP’s applicable to the department.
Perform other duties, including special projects, as needed and directed.